Conference AgendaUNCOVER THE POWER OF DIGITAL COMMERCE

CX Experts: Embracing AI in the world of Contact Centre:
Explore the future of contact centers with AI. This workshop will demonstrate how Zendesk’s AI can boost efficiency, improve customer satisfaction, and empower your agents with intelligent tools.

CX Experts: Top 5 Mistakes in Contact Centres and how Zendesk fixes them:
Discover how to avoid costly contact center mistakes. This workshop showcases Zendesk’s tools and strategies that directly address and resolve these common issues.

Workshop session 3:

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Workshop session 1:

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Workshop session 1:

Presented By :

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WIN Digital Transformation:

Keynote
Integrating Fintech with Retail: Strategies for Seamless Innovation
Explore strategies for merging fintech solutions with traditional retail systems to drive efficiency and elevate customer experiences. This session will display practical approaches to leveraging financial technologies for streamlined operations and enhanced service delivery in the retail sector.

Panel Discussion
Enhancing the Payment Experience: Balancing Merchant and Consumer Expectation
Optimise payment solutions to address the evolving demands of both merchants and consumers in the digital economy. This session will explore innovative technologies and strategies that streamline transactions, improve user experience, and foster trust in the payment process.

Keynote
Unlocking Cryptocurrency and Blockchain Potential for Africa’s Digital Commerce Ecosystem
Exploring how cryptocurrency and blockchain can enhance Africa’s digital commerce ecosystem and foster economic growth.

Keynote
Topic TBC
A reserved session featuring insights from Paystack, focusing on their latest fintech solutions and innovations in digital payments.

Panel Discussion
Vision 2025: P2P Payment Innovations
Examining the influence of Vision 2025 on real-time payments (RTP) and peer-to-peer (P2P) payment systems worldwide.

Panel Discussion
Digital Wallets: From Payments to Future Passports
Explore how digital wallets are evolving from basic payment tools to multifunctional platforms for identification and beyond.

Keynote
Beyond Borders: How Strategic Partnerships are Redefining Digital Banking and Finance
Explore how collaborative partnerships between banks, fintechs, and technology providers are driving financial innovation and expanding access to banking services in Africa.

Masterclass Session 1

Masterclass Session 2

Panel Discussion
From Click to Cart: Crafting Seamless Shopping Journeys
Discover strategies for optimizing online shopping experiences from browsing to checkout. This session will explore innovations in UX, AI-driven personalization, and checkout optimization to drive conversion rates and customer satisfaction.

Keynote
Benefits of Blockchain in E-Commerce: Enhancing Security and Transparency
Blockchain technology is revolutionizing e-commerce security by enhancing transparency, reducing fraud, and improving data integrity. This session will explore its impact on digital transactions.

Panel Discussion
Scaling E-Commerce in Africa: Building a Sustainable Digital Ecosystem
Discover how to create a robust and sustainable digital ecosystem to support the long-term growth of e-commerce in Africa.

Panel Discussion
Unlocking the Power of Services of eCommerce: Growth Strategies for the Digital Age
eCommerce is often viewed through the lens of retail, particularly focusing on tangible products and last-mile delivery. This session explores the untapped potential of Services eCommerce.

Panel Discussion
Adapting to the Fast-Changing Needs of the South African Consumer
Strategies for market relevance through targeted research and tailored marketing strategies.

Panel Discussion
The Revenue You’re Missing Out On - The Future Of Retail Media
Explore how your retail business can capture untapped revenue from the biggest digital budgets in the world, drive more platform traffic, and increase your digital advertising margins through audience monetisation and strategic off-site advertising.

Keynote
Cloud Solutions of E-Commerce: Scalability and Performance
Explore proven strategies and techniques for creating effective marketing campaigns. This session will cover key best practices, from personalisation and segmentation to optimising design and content, ensuring your emails resonate with audiences and drive meaningful engagement.

Keynote
Managing Human Risk: Strengthening Cyber Defence Through People
Explore strategies to mitigate human vulnerabilities in cybersecurity by fostering awareness, building a culture of vigilance, and leveraging training programs. This session will examine how empowering employees with the right tools and knowledge strengthens the human element in cyber defence, reducing risks and safeguarding digital ecosystems.

Panel Discussion
Combating Third-Party Seller Scams on Online Retail Platforms
Dive into the mechanics of third-party seller scams on legitimate retail websites and learn how to identify warning signs. This session will provide insights into protecting consumers and implementing best practices for retailers to prevent fraud and maintain trust in their platforms.

Panel Discussion
Balancing Third-Party Risk Management with Business Objectives


Keynote
Evolution vs. Revolution: The Role of AI in Shaping Cybersecurity
Debate whether AI is propelling incremental advancements or driving disruptive innovations in cybersecurity. This session will explore the transformative impact of AI on threat detection, response mechanisms, and the overall cybersecurity landscape, highlighting its potential to redefine the industry’s future.

Keynote
The Dual Role of AI: Balancing Threats and Opportunities in Cybersecurity
Explore the dual impact of AI in cybersecurity as both a powerful tool for defence and a potential enabler of advanced threats.

Virtual Keynote
Quantum-Enhanced Machine Learning for Real-Time Fraud Detection
Quantum computing is set to revolutionize cybersecurity. This session will explore how quantum-enhanced machine learning can detect and prevent fraud in real time, offering a glimpse into the future of financial security.

Panel Discussion
Balancing Business Innovations with Cybersecurity and Compliance
How can organisations drive innovation while maintaining strict cybersecurity and compliance standards? This discussion will provide insights into balancing digital transformation with regulatory requirements and risk management strategies.

Keynote
Fulfilment Optimisation with Data and Automation
Discover how data and automation are revolutionizing fulfillment, enabling greater efficiency, cost reduction, and improved customer experiences. This keynote will explore innovative strategies to optimize logistics operations using real-time insights and automation.

Panel Discussion
Sustainability: Delivering Clean and Green
As sustainability becomes a key focus in logistics, this session will explore strategies for achieving greener supply chains and sustainable last-mile solutions without compromising efficiency

Panel Discussion
The Future of Last-Mile Delivery: Balancing Cost and Consumer Expectations
Striking the right balance between cost and consumer expectations is critical for the future of last-mile delivery. This discussion will explore innovative approaches to optimize last-mile efficiency while meeting evolving customer demands.

Keynote
The Future Proof Ecommerce Fulfillment Ecosystem
The future-proof eCommerce fulfillment ecosystem is set to revolutionize the online shopping experience by seamlessly integrating advanced technologies and sustainable practices whilst building a sustainable competitive advantage. Automation through robotics and artificial intelligence will enhance efficiency, ensuring faster and more accurate order processing. Becoming a part of this dynamic ecosystem will not only meet the ever-evolving consumer expectations but also create a more resilient and sustainable eCommerce landscape.

Keynote
Tap Into Makro Marketplace’s Growth Acceleration and Make it Your Own

Panel Discussion
Building Resilient Supply Chains in Africa
African supply chains face unique challenges that require resilient strategies. This session will highlight how businesses are building agile, responsive, and tech-driven supply chain frameworks to thrive in dynamic markets.

Panel Discussion
Township Fulfilment: Digital Integration Challenges
Logistics in township economies face unique challenges that require tailored digital integration solutions. This panel will explore the complexities of last-mile delivery in these regions and discuss scalable solutions.

Keynote
Future Trends: The Role of AI and Automation in Sustainable Last-Mile Delivery
Artificial Intelligence and automation are reshaping last-mile delivery. This session will examine emerging trends, including AI-driven logistics, autonomous delivery, and how automation is driving sustainability

Panel Discussion
Last-Mile Delivery Challenges in Africa
Fragmented logistics remains a significant challenge across Africa. This session will explore solutions to optimize last-mile delivery by addressing infrastructure gaps, regulatory challenges, and cost constraints.

Start up Pitches

Track Keynote
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Panel Discussion
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Keynote
Personalisation Through AI: Tailoring Customer Experiences
Exploring how Mastercard integrates payment solutions in the metaverse and gaming, transforming virtual finance ecosystems

Panel Discussion
The Future of Influencer Marketing: Authentic Voices and the Rise of Nano-Influencers
Explore how brands are shifting towards authenticity and engagement with nano-influencers, leveraging smaller but highly engaged communities to drive meaningful brand interactions. This session will unpack evolving trends, best practices, and real-world case studies.

Panel Discussion
Striking the Right Chord: Building a Winning Omnichannel Strategy
Mastering omnichannel success in an evolving retail landscape. This session will delve into how businesses can integrate online and offline channels to provide a unified shopping experience, enhance customer loyalty, and maximize revenue.

Keynote
Revolutionizing Travel: Using Web3 & AI to Personalize User Experiences and Boost Conversions
This session will explore how digital services are transforming e-commerce, driving growth, and redefining consumer expectations in a rapidly evolving marketplace.

Panel Discussion
The Evolution of Healthcare in eCommerce: A digital revolution in Procurement, Finance and Supply Chain Panel
Strategic partnerships are playing a critical role in expanding financial services and driving inclusion across Africa. This session will highlight collaboration opportunities, challenges, and success stories.

Carbon 1 Sponsor Session
Session details to be confirmed.

Fireside Chat
Crafting Impactful Campaigns
Delve into the key elements of high-impact marketing campaigns, exploring creativity, messaging, and data-driven strategies that maximize brand reach and engagement.

Keynote
AI Integration Strategies
AI is transforming cybersecurity, but how can businesses integrate it effectively while mitigating risks? This session explores AI-driven security strategies, automation, and how AI can strengthen cyber resilience.

Panel Discussion
Human-Centric Cybersecurity: Designing Systems with User Experience in Mind
As cybersecurity evolves, organizations must design security frameworks that prioritize usability and minimize friction for end-users. This discussion will explore how human-centric security can improve adoption and reduce vulnerabilities.

Panel Discussion
Blockchain Technology for Enhancing Transaction Security
Discover how banks are utilising blockchain technology to enhance the security of eCommerce transactions. This session will explore the benefits and challenges of implementing blockchain in digital security, highlighting its role in mitigating fraud and ensuring trust in the online marketplace.

Panel Discussion

Topic TBC
Session reserved for a sponsor presentation.

Sponsor Keynote

Topic TBC

Sponsor Keynote

Topic TBC