Converge Africa, May 2027, CTICC, Cape Town, South AfricaFulfilment & Last Mile Track

Delivering Excellence to Your Customers

The final step in the customer journey is often the most critical, getting the product into the hands of the customer. The Order Fulfilment & Last Mile track explores the logistics and delivery strategies that ensure this process is as smooth and efficient as possible.

From warehousing solutions and inventory management to last-mile delivery innovations, this track provides a comprehensive look at how to optimise your supply chain to meet customer expectations. Discover how to enhance delivery speed, reduce costs, and create a reliable fulfilment process that drives repeat business and customer satisfaction.

Solution focused, practical contentTopics / Key Learnings on the Converge Fulfilment and last mile track

Designing Resilient Supply Chains
Teams simulate disruptions (border delays, outages) and create adaptive fulfilment strategies in real time.
The African Last Mile Innovation Lab
Participants co-create new delivery models tailored to African realities—boda-bodas, township lockers, and drone pilots.
Warehouse of the Future
Delegates redesign warehouse layouts using automation, predictive analytics, and modular tech.
PPP in Practice: Infrastructure Simulation
Groups role-play logistics firms, government, and telcos negotiating how to build shared fulfilment systems.
Intelligent Last Mile: AI, Data & Partnerships for African Delivery Models
Delegates explore the future of last mile through predictive logistics, AI-enabled routing, and cross-industry partnerships.
Race to the Last Mile
Delegates role-play logistics firms competing to serve a rapidly urbanising African city, designing fulfilment models under time pressure.
Public-Private Partnerships in Fulfilment & Infrastructure
Explores collaboration between retailers, logistics companies, and governments to unlock infrastructure, streamline delivery, and reduce costs.