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Converge Africa, 6-8 May 2025, CTICC, Cape Town, South AfricaFulfilment & Last Mile Track

Delivering Excellence to Your Customers

The final step in the customer journey is often the most critical, getting the product into the hands of the customer. The Order Fulfilment & Last Mile track explores the logistics and delivery strategies that ensure this process is as smooth and efficient as possible.

From warehousing solutions and inventory management to last-mile delivery innovations, this track provides a comprehensive look at how to optimise your supply chain to meet customer expectations. Discover how to enhance delivery speed, reduce costs, and create a reliable fulfilment process that drives repeat business and customer satisfaction.

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ECOM

Solution focused, practical contentTopics / Key Learnings on the Converge Fulfilment and last mile track

  • Predicting trends and managing inventory - Using AI for market insights, inventory efficiency and to understand consumer trends
  • Delivering omnichannel fulfilment speed, agility and resilience to drive competitiveness and growth
  • Streamlining your logistics and inventory management processes to reduce cost, and increase efficiency
  • Improving coordination of transport, logistics, warehousing and distribution
  • Integrating the right tech solutions to engage with customers
  • Meeting with innovative vendors and service providers to future-proof your retail fulfilment operations
  • Implementing fit for purpose last mile solutions and keep up with customer demands
  • Leveraging advanced data analytics to optimise delivery routes, reduce travel distances
  • Reducing the carbon footprint associated with your retail fulfilment operations
  • Strategies for significantly reducing packaging waste while ensuring product integrity and safety
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Speakers2025 Expert Speakers for the Fulfillment & Last Mile Track

Fareye

Gautam Kumar

Co-Founder and COO

TripMoja

Isaac Hunja

Founder
Speaker

Vincent Viviers

Executive Co-Head of Omni-Channel

Pick n Pay

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Who Attends Converge Africa & What Solutions Are On Offer in 2025?

Attendees by Job Title

Chief Operations Officer (COO)
Executive: Operations & Warehouse Fulfilment
Director
Operations Manager
Regional Director
Head Logistics
Head of Fulfilment
Head Of Supply Chain and Logistics
Chief Supply Chain Officer
Supply Chain Executive
Director Of Retail Operations & Logistics
Head Of Supply Chain Operations & Network Design
National Distribution Manager
Head eCommerce
Head Inventory
General Manager Distribution Centre
National Warehouse and Logistics Manager
CIO
IT Managers/Director
Head Of Applications
CFO
Procurement Managers
Customer Experience Managers
Fleet Managers

Solutions

Logistics 
Courier and Delivery
Same-day delivery solutions
Last-mile delivery and logistics management software  
Packaging
Last-Mile Delivery Platforms
Supply Chain Management Software
Third-Party Logistics (3PL) Providers
Advanced Automation
AI-Driven Personalisation
Smart Warehousing
Sustainability solutions
Resilient Supply Chains
Enhanced Data Analytics
Decentralised Fulfilment
Customer Centric Fulfilment

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Companies who have attended Converge Africa
Massmart
Premier
clicks_logo
FreddyHirsch
homechoice
Pick-n-Pay-logo
Tiger-Brands
cape-union-mart
Pepkor
Woolworths
LeroyMerlinLogo
takealot
JUMIA
konga
Carol Boyes
Under_Armour
LOreal
HM
HirschsLogo
loot
OneDayOnlylogo
SportdmansWarehouse

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Converge Africa Conference & Expo

Converge Africa is a part of a series of retail events unlike any other. It's the new unifying brand for the digital commerce value chain. Formerly ECOM Africa.

CONTACT

Converge Africa Conference & Expo

For enquiries contact:

T: +27 21 700 3500

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