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Converge Africa, 6-8 May 2025, CTICC, Cape Town, South AfricaFulfilment & Last Mile Track

Delivering Excellence to Your Customers

The final step in the customer journey is often the most critical, getting the product into the hands of the customer. The Order Fulfilment & Last Mile track explores the logistics and delivery strategies that ensure this process is as smooth and efficient as possible.

From warehousing solutions and inventory management to last-mile delivery innovations, this track provides a comprehensive look at how to optimise your supply chain to meet customer expectations. Discover how to enhance delivery speed, reduce costs, and create a reliable fulfilment process that drives repeat business and customer satisfaction.

ECOM

Solution focused, practical contentTopics / Key Learnings on the Converge Fulfilment and last mile track

  • From Checkout to Doorstep: The Art and Science of Personalised Fulfilment
    This panel addresses how personalisation is reshaping the fulfilment process in an increasingly omnichannel world. As consumer expectations evolve, businesses must go beyond speed and efficiency, offering tailored delivery experiences that align with individual preferences. The discussion will explore innovative approaches to personalising fulfilment, from flexible delivery options to real-time communication and sustainable packaging. It will also tackle operational complexities, such as managing costs, leveraging data, and ensuring seamless integration across channels.
  • Predicting Trends and Managing Inventory – Using AI for Market Insights, Inventory Eiciency, and Understanding Consumer Trends
    Description: Discover how AI-driven tools can transform inventory management by predicting market trends and consumer behaviour with precision. This session will showcase how leveraging AI insights enhances inventory efficiency, reduces overstock and stockouts, and ensures businesses stay ahead in responding to ever-changing consumer demands
  • Delivering Omnichannel Fulfilment Speed, Agility, and Resilience to Drive Competitiveness and Growth
    Explore strategies to enhance fulfilment operations by integrating speed, flexibility, and resilience across omnichannel platforms.
  • Reducing the Carbon Footprint Associated with Your Retail Fulfilment Operations
    Learn actionable strategies to minimise the environmental impact of your retail fulfilment processes. This session will explore sustainable practices, innovative technologies, and operational adjustments that reduce carbon emissions, helping businesses align with eco-conscious consumer expectations and global sustainability goals.
  • Fulfilment Optimisation with Data and Automation
    Uncover how data-driven insights and automation can positively alter fulfilment operations. This session will highlight cutting-edge solutions for streamlining processes, reducing errors, and enhancing efficiency, enabling businesses to deliver exceptional customer experiences while driving operational excellence.
  • The Future of Last-Mile Delivery: Balancing Cost and Consumer Expectations
    Dive into the transformative "Own Them All" approach to unified commerce, where multiple orders are streamlined into a single seamless platform. This session will explore how creating an integrated ecosystem enhances the consumer experience, simplifies operations, and drives efficiency, positioning businesses for success in a highly competitive marketplace.
  • Building Resilient Supply Chains in Africa Discover how to navigate Africa's unique geographical and infrastructural challenges by adopting best practices and forging strategic partnerships. This session will explore innovative solutions to enhance supply chain resilience, improve efficiency, and streamline last-mile delivery, empowering businesses to thrive in the continent's dynamic markets.
  • Leveraging AI and Emerging Technologies to Optimise Delivery Explore how AI and emerging technologies are revolutionising delivery processes by enhancing efficiency, reducing costs, and elevating the customer experience. This session will showcase cutting-edge advancements and practical applications that enable businesses to stay competitive in an increasingly digital and on-demand world.
  • Township Fulfilment: Digital Integration Challenges
    Gain insights into the unique hurdles of implementing digital solutions within township economies to enhance fulfilment and logistics operations. This session will explore innovative approaches and success stories, focusing on bridging the digital divide to drive efficiency and economic growth in underserved communities.
  • Intelligent eProcurement and Supplier Relationship Management
    Discover how strategic and tactical spend analytics can transform eProcurement processes and foster stronger supplier relationships. This session will explore intelligent tools and datadriven strategies that enhance procurement efficiency, optimise costs, and build collaborative supplier partnerships for long-term success.
  • Last-Mile Delivery Challenges in Africa
    Address the unique challenges of last-mile delivery in Africa, from fragmented logistics networks to final delivery hurdles. This session will explore innovative solutions and strategies to optimise last-mile delivery, ensuring efficiency and reliability across diverse and complex markets on the continent.
  • Program Overview

Delivering Excellence to Your Customers

Keynote

Fulfilment Optimisation with Data and Automation

Panel Discussion

Sustainability: Delivering Clean and Green

Keynote

Building a Unified Commerce Ecosystem: The “Own Them All” Concept

Panel Discussion

Leveraging AI and Emerging Technologies to Optimise Delivery

Panel Discussion

Township Fulfilment: Digital Integration Challenges

Keynote

Intelligent eProcurement and Supplier Relationship Management

Panel Discussion

Last-Mile Delivery Challenges in Africa

Fireside Chat

Building Resilient Supply Chains in Africa

Panel Discussion

From Checkout to Doorstep: The Art and Science of Personalised Fulfilment

Workshop

Predicting Trends and Managing Inventory – Using AI for Market Insights, Inventory Efficiency, and Understanding Consumer Trends

Workshop

Delivering Omnichannel Fulfilment Speed, Agility, and Resilience to Drive Competitiveness and Growth

Workshop

Reducing the Carbon Footprint Associated with Your Retail Fulfilment Operations

Who Attends Converge Africa & What Solutions Are On Offer in 2025?

Attendees by Job Title

Chief Operations Officer (COO)
Executive: Operations & Warehouse Fulfilment
Director
Operations Manager
Regional Director
Head Logistics
Head of Fulfilment
Head Of Supply Chain and Logistics
Chief Supply Chain Officer
Supply Chain Executive
Director Of Retail Operations & Logistics
Head Of Supply Chain Operations & Network Design
National Distribution Manager
Head eCommerce
Head Inventory
General Manager Distribution Centre
National Warehouse and Logistics Manager
CIO
IT Managers/Director
Head Of Applications
CFO
Procurement Managers
Customer Experience Managers
Fleet Managers

Solutions

Logistics 
Courier and Delivery
Same-day delivery solutions
Last-mile delivery and logistics management software  
Packaging
Last-Mile Delivery Platforms
Supply Chain Management Software
Third-Party Logistics (3PL) Providers
Advanced Automation
AI-Driven Personalisation
Smart Warehousing
Sustainability solutions
Resilient Supply Chains
Enhanced Data Analytics
Decentralised Fulfilment
Customer Centric Fulfilment
Companies who have attended Converge Africa
Massmart
Premier
clicks_logo
FreddyHirsch
homechoice
Pick-n-Pay-logo
Tiger-Brands
cape-union-mart
Pepkor
Woolworths
LeroyMerlinLogo
takealot
JUMIA
konga
Carol Boyes
Under_Armour
LOreal
HM
HirschsLogo
loot
OneDayOnlylogo
SportdmansWarehouse

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