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Weaver Fintech

Richard Eberlein has recently stepped into a new role, Executive: Growth & Engagement at Weaver Fintech.

He is a leading authority on chat commerce and its role in transforming modern retail. As the previous Managing Executive of Customer and Growth at homechoice, he drives one of South Africa’s most advanced omni-channel strategies, seamlessly integrating e commerce, chat, call centre, showrooms, and remote sales into a unified, customer-centric experience.

Under Richard’s leadership, homechoice emerged as a frontrunner in leveraging WhatsApp, and soon AI-powered chat, to grow sales, enhance service, and make digital retail more inclusive in a mobile-first economy.
He holds an MBA from the UCT Graduate School of Business and brings hands-on experience, proven results, and sharp commercial insight to a conversation many brands are only beginning to explore. Richard’s talks combine real-world practicality with a deep understanding of customer behaviour—making him an ideal speaker for any business serious about unlocking growth, efficiency, and competitive advantage through chat commerce in South Africa.

Richard Eberlein is a leading authority on chat commerce and its role in transforming modern retail. As Managing Executive of Customer and Growth at homechoice, he drives one of South Africa’s most advanced omni-channel strategies, seamlessly integrating e commerce, chat, call centre, showrooms, and remote sales into a unified, customer-centric experience.