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CEM Africa Summit is the premier event driving transformation in customer experience across the continent. We bring together industry leaders, innovators, and disruptors to tackle the region's most pressing CX challenges and shape the future of customer engagement.
From hands-on workshops to high-level panel discussions, CEM Africa offers unparalleled opportunities for networking, learning, and collaboration. Whether you're a seasoned CX professional or a forward-thinking solution provider, CEM Africa is where cutting-edge ideas meet actionable solutions.
Learn from the best in the business from Africa and the World. Join us as we shape the future of customer engagement in Africa
Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest customer experience trends, challenges, and opportunities.
The CX Africa Awards celebrates and promotes the highest level of customer experience across Africa.
Following the massive success of last years edition, we are excited to bring it back for 2025!
The 2025 CXA's wil take place as part of the JHB CEM Roadshow in November.
The judges and categories are being finalised and entries will be opening soon.
Join us for an exciting series of workshops as the Customer Experience Africa Summit that takes to the road for a dynamic and insightful edition in Johannesburg. The sessions are designed to provide practical skills and actionable insights that can be implemented to enhance customer experience initiatives across your organisation.
Date: 19 November 2025
Location: Maslow Hotel, Sandton Johannesburg
Dennis Wakabayashi
Global Voice of CX, Chief Collaborator
Team Wakabayashi, USA
CEM Africa has a legacy of successful events that have brought together customer experience professionals from across Africa and beyond. Previous events have featured insightful talks, panel discussions, interactive workshops, and networking opportunities.
Relive some of the highlights from previous CEM Africa events in the gallery below.
ABOUT EVENT
CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.
Fill in the form below and our team will help you with information about the event, and answer any questions you have.
CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.
Package Includes:
Package includes:
Package includes:
Package includes:
Join us for an exciting series of workshops as the Customer Experience Africa Summit that takes to the road for a dynamic and insightful edition in Johannesburg. The sessions are designed to provide practical skills and actionable insights that can be implemented to enhance customer experience initiatives across your organisation.
Date: 20 November 2024
Location: Maslow Hotel, Sandton Johannesburg