Companies that prioritise customer experience witness an 80% increase in revenue. You cannot afford to get left behind. By fostering knowledge exchange, collaboration, and innovative solutions, we empower African businesses to enhance customer experiences in an ever-changing landscape.
Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest customer experience trends, challenges, and opportunities.
Alon Lits
Founder & CEO
James Bosenberg
Chief Operating Officer
Ncumisa Hlapo
Senior Manager: Business Data Insights
Dr Jeanne Fredericks
Founder and CEO
Anton de Wet
Chief Client Officer
Nedbank
Bronwyn Pretorius
CMO
Ian Fuhr
Serial Entrepreneur, author and founder
Anthea Williams.
Head of customer experience
Sipho Sepeng
Senior Customer Experience Specialist
Qaalfa Dibeehi
Managing Partner
Tim Mitchell
Digital Transformation & CX Leader
Valter Adão
Chief Executive officer and Digital Leader
Marnitz Van Heerden
Customer and human centric leader
Gert Jacobs
Manager Customer experience design
Julia Ahlfeldt
Customer Experience Strategist and Business Advisor
Greg Jarvis
Solutions Executive
Charlene George
Sales Director
Pearl Tuling
Product Manager
Rebone Gcabo
Chairperson: Design & Enablement Cluster & EXCO Member
Gys Kappers
CEO and Member of World Economic Forum
Cindy Inacio
Head: Client experience and service
Marcia Ujobolo
Senior Specialist: Customer Experience
Charlie Stewart
Co-founder and CEO
Lucia Musau
Chief Executive Officer
Nisha Kemraj
General manager Menlyn park
Shoana Padayachee
Country manager
Ahmad Zureiki
Director - Collaboartion Business
Amanda Reekie
Founder
Charles Lalieu
Managing Director- Africa
Chris Wiltberger
Head of Customer and Industry Workflows
Cheryl Paarwater
Managing Director, Enerlytics & Call-lab, Board member
Edward De Mas Latrie
Regional Sales Director
Matty Brozin
Senior Analytics Solution Consultant
Clint Payne
Chief Growth Officer
Victor Brown
Contact Centre Manager
Anne Marie Pretorius
Executive Director
Bizmod Consulting (Pty) Ltd
Derek Tedder
Executive: CX Strategy & Journey Management
Duma Ngcobo
COO
Grant Hughes
IT Manager, Cybersecurity & GRC
Angus Peacey
EMEA Contact Center Go-To-Market Strategy
Ben Morris
Head of Alliances and GTM - Middle East and Africa
Elizabeth Okomba
Deputy Director, Group Customer, Experience
NCBA Bank Kenya
Fionna Ronnie
Head of Customer and Loyalty
Hazel Mationesa Chitare
Operations manager | Contact Center
Jacques Oberholzer
Head of Product Design | Co-Founder
Jean Padayachee
Senior Manager
Kebo Mosweusweu
General Manager: Shared Value and Sustainability
Marianne Kekana
Chief Data and Analytics Officer
Nthabiseng Chokwe
Head of Customer experience
Owain Dobson
Collaboration Strategic Lead
Sarah Lubbe
Chief Revenue Officer
Selina De Freitas
Service Line Lead
Thomas John
Vice President Partners
Traci Freeman
Managing Member, Believe Consulting, International BPO Consultant
CEM Africa is the premier gathering of influential CX leaders and practitioners dedicated to driving excellence. This dynamic conference connects industry pioneers, fosters impactful relationships, and showcases cutting-edge practices.
By propelling the field of customer experience forward, CEM Africa empowers organisations and the teams driving these initiatives to deliver exceptional satisfaction and drive business growth. Our event brings together the entire value chain across:
Challenge yourself to take your company's customer experience to the next level. Learn from the best in the business from Africa and the world.
With a focus on customer experience management in Africa this conference is a must-attend for any business professional looking to stay ahead of the curve and drive success.
Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest CX industry trends, challenges and opportunities.
With a focus on customer experience management in Africa this conference is a must-attend for any business professional looking to stay ahead of the curve and drive success.
Engage in meaningful conversations in a relaxed social setting. Drinks and snacks are on us. Come share in some fun with the CEM community at the end of day one.
These workshops will help you discover how to double-down on efficiency, refocus on retention, and unlock revenue by delivering better customer service. These expertly curated sessions provide training on the latest technologies and methodologies, enabling teams to deliver better customer experiences and adapt to evolving industry trends.
Workshops connect like-minded professionals to discuss industry-specific challenges/opportunities for valuable insights and potential collaborations.
Connect with new business opportunities through our 'concierge-style' matchmaking programme. Available to all Delegates, Sponsors, Exhibitors and Speakers, we work with you to identify your business objectives and partner you with solution providers to your objectives or challenges.
Meet and connect with like-minded professionals. With networking opportunities galore, you'll build valuable relationships that will last long after the conference is over.
Join us for an exciting series of workshops as the Customer Experience Africa Summit that takes to the road for a dynamic and insightful edition in Johannesburg. The sessions are designed to provide practical skills and actionable insights that can be implemented to enhance customer experience initiatives across your organisation.
Date: 20 November 2024
Location: Maslow Hotel, Sandton Johannesburg
The CX Africa Awards celebrates and promotes the highest level of customer experience across Africa.
The judges and categories have been finalised for 2024!
Dennis Wakabayashi
Global Voice of CX, Chief Collaborator
Team Wakabayashi, USA
CEM Africa has a legacy of successful events that have brought together customer experience professionals from across Africa and beyond. Previous events have featured insightful talks, panel discussions, interactive workshops, and networking opportunities.
Relive some of the highlights from previous CEM Africa events in the gallery below.
ABOUT EVENT
CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.
CRM / CSM / CMS software 
Artificial Intelligence and Machine Learning
CX Management platform
Customer Data Analytics and Insights
Data Protection & Management
Personalistion & Recommendation Engines 
Social Media Monitoring & Engagement 
VoE / VoC Analytics & Solutions 
Workflow Automation and Optimisation 
Field Service Management 
Service Level Monitoring 
Digital Marketing
UX / UI Design
Customer Journey 
Customer Feedback & Surveys 
Loyalty & Rewards
Contact Centres
IT / ICT
Legal & Insurance 
Business Advisory & Consulting 
Policy & Regulation 
Universities / Colleges 
Finance & Investment .png)
Chief Customer Officer.png)
Chief Marketing Officer.png)
Chief Digital Officer.png)
Chief Experience Officer.png)
Retail and E-commerce.png)
Hospitality and Travel.png)
Telecommunications.png)
Media and Entertainment.png)
Consumer Goods and FMCG.png)
Food and Beverage.png)
Gaming and Gambling.png)
Social Media and Influencer Marketing.png)
Financial Services.png)
Healthcare and Pharmaceuticals.png)
Energy and Utilities.png)
Education.png)
Local Government and Public Services.png)
Non-profit and Charitable Orgs.png)
Logistics and Supply Chain.png)
Environmental & Sustainability Services.png)
Human Resources and Recruitment.png)
Technology and Software.png)
Automotive.png)
Insurance
The 2024 South African CX Report is the sixth annual edition of what has become the benchmark for insights and analysis into the state of CX in South Africa.
Produced by market research company ovatoyou, digital agency Rogerwilco and Julia Ahlfeldt CX Consulting, the report takes a comprehensive look at the joy, pain, and indifference consumers experience
in their interactions with the brands they buy from.
In keeping with the previous five versions of the report, we polled some 2,000 South African consumers to glean insights on the good and bad.
This data is contrasted with feedback from 75 business executives who participated in a separate survey, allowing us to compare and contrast the corporate view from the
consumer one.
By showcasing your brand, you're creating a powerful presence in front of your target audience, establishing your business as a market leader, and opening up opportunities for valuable conversations with key decision-makers.
Gain maximum exposure for your brand and connect with potential customers, partners, and industry leaders. Showcase your latest products and services, generate leads, and more.
Sponsoring the event positions you as a market leader, providing premium brand exposure and VIP treatment. Connect with key decision-makers and elevate your brand.
Fill in the form below and our team will help you with information about the event, and answer any questions you have.
CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.
CRM / CSM / CMS software Artificial Intelligence and Machine LearningCX Management platformCustomer Data Analytics and InsightsData Protection & ManagementPersonalistion & Recommendation Engines Social Media Monitoring & Engagement VoE / VoC Analytics & Solutions Workflow Automation and Optimisation Field Service Management Service Level Monitoring Digital MarketingUX / UI DesignCustomer Journey Customer Feedback & Surveys Loyalty & RewardsContact CentresIT / ICTLegal & Insurance Business Advisory & Consulting Policy & Regulation Universities / Colleges Finance & Investment 
Chief Customer OfficerChief Marketing OfficerChief Digital OfficerChief Experience OfficerRetail and E-commerceHospitality and TravelTelecommunicationsMedia and EntertainmentConsumer Goods and FMCGFood and BeverageGaming and GamblingSocial Media and Influencer MarketingFinancial ServicesHealthcare and PharmaceuticalsEnergy and UtilitiesEducationLocal Government and Public ServicesNon-profit and Charitable OrgsLogistics and Supply ChainEnvironmental & Sustainability ServicesHuman Resources and RecruitmentTechnology and SoftwareAutomotiveInsurancePackage Includes:
Package includes:
Package includes:
Package includes:
Join us for an exciting series of workshops as the Customer Experience Africa Summit that takes to the road for a dynamic and insightful edition in Johannesburg. The sessions are designed to provide practical skills and actionable insights that can be implemented to enhance customer experience initiatives across your organisation.
Date: 20 November 2024
Location: Maslow Hotel, Sandton Johannesburg
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
Exhibit or Sponsor CEM Africa
Attend CEM Africa
For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
