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    CEM Africa 2024 | 30 July - 1 August 2024 | Cape Town | Century City Conference CentreElevating Customer Excellence, Accelerating Businesses Across Africa

    Companies that prioritise customer experience witness an 80% increase in revenue. You cannot afford to get left behind. By fostering knowledge exchange, collaboration, and innovative solutions, we empower African businesses to enhance customer experiences in an ever-changing landscape.

    • 30 - 31 July: CX workshops, conference main stage and solutions showcase
    • 30 July: Customer Experience Africa Awards
    • 31 July: CEM Connect networking party
    • 1 August: Contact Centres Africa workshops
    Register Today - CEM Africa starts in:
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    CEM Sponsors

    100
    50+
    40
    850+

    SpeakersIncredible Insights From Inspirational CX Leaders

    Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest customer experience trends, challenges, and opportunities.

    About CEM AfricaGain Unparalleled Access to Africa's Customer Experience (CX) Community

    CEM Africa is the premier gathering of influential CX leaders and practitioners dedicated to driving excellence. This dynamic conference connects industry pioneers, fosters impactful relationships, and showcases cutting-edge practices.

    By propelling the field of customer experience forward, CEM Africa empowers organisations and the teams driving these initiatives to deliver exceptional satisfaction and drive business growth. Our event brings together the entire value chain across:

    • Strategy and Planning
    • Customer Understanding
    • Design and Innovation
    • Delivery and Execution
    • Measurement and Analysis
    • Continuous Improvement

    Challenge yourself to take your company's customer experience to the next level. Learn from the best in the business from Africa and the world.

    Event FeaturesExperience the Ultimate CX Event

    Connect, Learn, and Grow

    With a focus on customer experience management in Africa this conference is a must-attend for any business professional looking to stay ahead of the curve and drive success.

    Influential Conference Speakers

    Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest CX industry trends, challenges and opportunities.

    • Gain deep insights into industry challenges, & opportunities
    • Access to insights & expertise from top industry professionals
    • New ideas & inspiration for your business strategies and goals

    Solution Showcase

    With a focus on customer experience management in Africa this conference is a must-attend for any business professional looking to stay ahead of the curve and drive success.

    • Explore cutting-edge technologies transforming the industry
    • Discover new products & services that can help your business
    • Make valuable connections with attendees & exhibitors

    CEM Connect Networking Party

    Engage in meaningful conversations in a relaxed social setting. Drinks and snacks are on us. Come share in some fun with the CEM community at the end of day one.

    • Develop personal connections within CX
    • Establish connections within a broader network
    • Enjoy a relaxed and enjoyable atmosphere where you can unwind and have fun





    Contact Center Workshops

    These workshops will help you discover how to double-down on efficiency, refocus on retention, and unlock revenue by delivering better customer service. These expertly curated sessions provide training on the latest technologies and methodologies, enabling teams to deliver better customer experiences and adapt to evolving industry trends.

    • Enhancing Customer Experience
    • Addressing Unique Challenges
    • Industry Insights and Best Practices
    • Technology Advancements
    • Data Privacy and Security
    • Unlocking Growth and Innovation

    Interactive Workshops

    Workshops connect like-minded professionals to discuss industry-specific challenges/opportunities for valuable insights and potential collaborations.

    • Uniquely targeted networking opportunities
    • Unlock industry specific challenges/opportunities
    • Gain valuable insights & collaborations to drive opportunity

    Matchmaking

    Connect with new business opportunities through our 'concierge-style' matchmaking programme. Available to all Delegates, Sponsors, Exhibitors and Speakers, we work with you to identify your business objectives and partner you with solution providers to your objectives or challenges.

    • Decide which key stakeholders you want to meet
    • Let us set up your meetings and meet in the dedicated lounge
    • Available to all Delegates, Sponsors, Exhibitors and Speakers

    Networking

    Meet and connect with like-minded professionals. With networking opportunities galore, you'll build valuable relationships that will last long after the conference is over.

    • Form relationships with high-value individuals in the industry
    • Build relationships with potential clients, partners & suppliers
    • Access a wider network of industry experts and opportunities

    What's New In 2024INTRODUCING THE CX AWARDS

    The CX Africa Awards celebrates and promotes the highest level of customer experience across Africa.

    The judges and categories have been finalised for 2024!

    What you need to know:

    • CXA's are connected with the annual Customer Experience Management Summit. The Award ceremony will take place at the end of CEM Day 1 - 30th July 2024
    • The CXA's will be an evening of cocktails and entertainment while we celebrate exceptional customer experience across Africa.
    • All CEM ticket holders will have access to scattered seating at the awards evening as part of their delegate package.
    • Should you wish to have more exclusive seating, a branded table with persons of your choosing, please do get in touch with us.

    CEM is an inspiring example of CX leadership, a valuable source of practical knowledge, and a profound testament to the extraordinary influence of empathy worldwide.

    Dennis Wakabayashi
    Global Voice of CX, Chief Collaborator
    Team Wakabayashi, USA

    How to InfluenceYour Opportunity To Influence Thinking of Key Stakeholders

    Maximise your results with CEM Africa’s 365 marketing opportunity. Influence your prospect before, during and after the event, ensuring they not only know who you are, but are excited to converse.

    Our team works with you to ensure your expertise is recognised by those you want to connect with. We help you, achieve your goals.

    • Create evergreen brand visibility 365 days per year
    • Targeted marketing before, during & after events
    • Leverage trusted industry media to present your brand
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    WHO ATTENDS CEM AFRICA?THE CUSTOMER EXPERIENCE ECOSYSTEM

    CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.

    Industry Verticals

    CRM / CSM / CMS software
    Artificial Intelligence and Machine Learning
    CX Management platform
    Customer Data Analytics and Insights
    Data Protection & Management
    Personalistion & Recommendation Engines
    Social Media Monitoring & Engagement
    VoE / VoC Analytics & Solutions
    Workflow Automation and Optimisation
    Field Service Management
    Service Level Monitoring
    Digital Marketing
    UX / UI Design
    Customer Journey
    Customer Feedback & Surveys
    Loyalty & Rewards
    Contact Centres
    IT / ICT
    Legal & Insurance
    Business Advisory & Consulting
    Policy & Regulation
    Universities / Colleges
    Finance & Investment

    Attendee Profiles

    Chief Customer Officer
    Chief Marketing Officer
    Chief Digital Officer
    Chief Experience Officer
    Retail and E-commerce
    Hospitality and Travel
    Telecommunications
    Media and Entertainment
    Consumer Goods and FMCG
    Food and Beverage
    Gaming and Gambling
    Social Media and Influencer Marketing
    Financial Services
    Healthcare and Pharmaceuticals
    Energy and Utilities
    Education
    Local Government and Public Services
    Non-profit and Charitable Orgs
    Logistics and Supply Chain
    Environmental & Sustainability Services
    Human Resources and Recruitment
    Technology and Software
    Automotive
    Insurance

    The CEM Summit never disappoints. Thought-provoking topics and a wonderful opportunity to reconnect with colleagues from across industries.

    Julia Ahlfeldt Customer Experience Advisor

    The growth of our economy stems from taking care of our customers in every way and educate them in the process – CEM summit is about that in a much more practical manner.

    Vatiswa Zwelibanzi Call Centre Supervisor
    Cape Peninsula University of Technology

    THE FOUNDATIONS OF A WINNING CUSTOMER STRATEGY

    Building a successful customer strategy is much like building your dream home, whether you’re starting from scratch or renovating a ‘fixer-upper’.

    While initially, you might not have the budget or know-how to construct your ultimate home, or do a full ‘rip and replace’ remodel, you can begin by knocking down walls or even by simply replacing outdated carpet as a step towards your dream home; incremental progress can get you real results.

    But ultimately to deliver on the dream, a vision is required, as is the plan to get there, along with an understanding of the steps that really matter and, of course, a budget.

    What's inside:

    • Set yourself up for CX success
    • Understand where you are
    • Determine where you want to be
    • Continuously monitor and improve
    • Be people first
    • Make data-driven decisions

    Consider this paper a guide to creating the ideal customer strategy, whether it’s a renovation, remodel, or a completely new build.

    30 July - 1 August 2024 Experience CEM Africa 2024

    Individual

    Package Includes:

    • Three day access pass
    • Strategic Conference Sessions
    • Workshops
    • Pre-Scheduled Business Meetings
    • CEM Connect Networking Party
    • Access to Solutions Showcase Floor
    • Recorded Replays
    • Lunch & Refreshments
    • CXA Awards Access

    R12,900
    VAT inclusive

    Team

    Package includes:

    • Three day access pass
    • 5 Delegates Passes
    • Plus 1 Free
    • Strategic Conference Sessions
    • Workshops
    • Pre-Scheduled Business Meetings
    • CEM Connect Networking Party
    • Access to Solutions Showcase Floor
    • Recorded Replays
    • Lunch & Refreshments
    • CXA Awards Access

    R64,500
    VAT inclusive

    Vendor Price

    Package includes:

    • Three day access pass
    • Strategic Conference Sessions
    • Workshops
    • Pre-Scheduled Business Meetings
    • CEM Connect Networking Party
    • Lunch and Refreshments
    • Access to Solution Showcase Floor
    • Recorded Replays
    • CXA Awards Access

    R15,180
    VAT inclusive

    Sponsor/Exhibit at CEM AFRICA 2024MaXimise Your Exposure: Sponsorship Opportunities

    By showcasing your brand, you're creating a powerful presence in front of your target audience, establishing your business as a market leader, and opening up opportunities for valuable conversations with key decision-makers.

    Exhibit Your Brand

    Gain maximum exposure for your brand and connect with potential customers, partners, and industry leaders. Showcase your latest products and services, generate leads, and more.

    • Showcase and build your brand with industry leaders
    • Pre & post-event marketing available to achieve your goals
    • Receive full support to plan your stand & all the logistics

    Sponsor

    Sponsoring the event positions you as a market leader, providing premium brand exposure and VIP treatment. Connect with key decision-makers and elevate your brand.

    • Unmatched opportunities for branding, networking & more
    • Demonstrate your expertise by hosting an interactive workshop
    • Showcase your products, services, and thought leadership

    Latest News & Offers

    Keep up to date with the latest news and offers from CEM and our partners.

    Jun 25, 2024

    AI in Experience Orchestration

    Read Full Article

    Jun 24, 2024

    Practical guide to mastering journey management

    Read Full Article

    Jun 24, 2024

    2024 Contact Center Buyer’s Guide

    Read Full Article

    Request Further Information

    Fill in the form below and our team will help you with information about the event, and answer any questions you have.

    Who Attends CEM Africa?The Customer Experience Ecosystem

    CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.

    Industry Verticals

    CRM / CSM / CMS software
    Artificial Intelligence and Machine Learning
    CX Management platform
    Customer Data Analytics and Insights
    Data Protection & Management
    Personalistion & Recommendation Engines
    Social Media Monitoring & Engagement
    VoE / VoC Analytics & Solutions
    Workflow Automation and Optimisation
    Field Service Management
    Service Level Monitoring
    Digital Marketing
    UX / UI Design
    Customer Journey
    Customer Feedback & Surveys
    Loyalty & Rewards
    Contact Centres
    IT / ICT
    Legal & Insurance
    Business Advisory & Consulting
    Policy & Regulation
    Universities / Colleges
    Finance & Investment

    Attendee Profiles

    Chief Customer Officer
    Chief Marketing Officer
    Chief Digital Officer
    Chief Experience Officer
    Retail and E-commerce
    Hospitality and Travel
    Telecommunications
    Media and Entertainment
    Consumer Goods and FMCG
    Food and Beverage
    Gaming and Gambling
    Social Media and Influencer Marketing
    Financial Services
    Healthcare and Pharmaceuticals
    Energy and Utilities
    Education
    Local Government and Public Services
    Non-profit and Charitable Orgs
    Logistics and Supply Chain
    Environmental & Sustainability Services
    Human Resources and Recruitment
    Technology and Software
    Automotive
    Insurance