CEM Africa

What to expectCEM Africa JOHANNESBURG EDITION 2026

CEM Johannesburg Edition 2026 brings Africa’s CX community to Sandton for two focused days of practical insight, senior-level discussion and high-value connection.

Expect a commercially relevant programme built around the priorities shaping customer experience today. From AI, automation and omnichannel transformation to customer insight, trust, retention and measurable ROI, the event will bring together senior decision-makers, practitioners and solution providers to share what is working, tackle real business challenges and build valuable relationships.

Join us at NH Hotel, Sandton on 10–11 November 2026 for two days of insight, collaboration and conversations designed to move CX forward.

Find out more Book Tickets

THE CEM AFRICA AWARDS 2026

The CEM Africa Awards celebrates and promotes the highest level of customer experience across Africa, striving for excellence in every touch.
The Awards evening will take place on the 10th of November 2026 at NH Hotel in Sandton, Johannesburg.

What to look forward to:

A glamorous evening of entertainment, connection and celebration of the very best in CX across the continent
80+ entries from leading CX professionals
31 Finalists
4 categories - 8 awards
8 incredible winners

Find out more Submit your application

Event Features

Practical workshops

Real, day-to-day CX challenges explored through practical and collaborative sessions.

Strategic conference

Leadership conversations examining the most important developments shaping CX across Africa.

Solutions and technologies

Explore technology supporting intelligent, connected and trusted customer experiences.

Peer-led discussions

Exchange practical ideas with professionals addressing similar CX and transformation challenges.

Senior CX attendees

Connect with CX professionals, innovators, solution providers and business leaders in a dedicated and focused enviroment.

Direct access

Build valuable relationships with decision-makers across customer experience and transformation.

View 2026 Programme

2026 CEM JohannesburgWorkshop Leaders

Ovatoyou

Amanda Reekie

Founding Director and CEO

Rogerwilco

Charlie Stewart

CEO

XMwize Solutions

Debi Potgieter

CEO & Founder

Absa

Gedeon Rossouw

Head of Client Care (Principal/Director)

Julia Ahlfeldt CX Consulting

Julia Ahlfeldt

Customer Experience Strategist and Business Advisor

Pick n Pay

Kerry Ho-Van Rensburg

Head of Digital Operations

SARS

Dr. Rebone Gcabo

Professor of Practice | Behavioral Scientist | Executive Lead: Research & Knowledge Management

Nedbank

Tatiana Ndlovu

Executive Head: Marketing Nedbank Africa Regions

Dischem Pharmacies

Zain Naidoo

Digital & Social Marketing

View live programme

AboutCEM Africa Cape Town

CEM Africa Cape Town is the flagship gathering for Africa’s customer experience community, bringing together senior leaders across CX, digital, customer service, marketing, technology and transformation.
Across three days, the event combines keynote sessions, practical workshops, case studies, panel discussions, solution discovery, business matchmaking and high-value networking.

Delegates gain practical insight into the trends and technologies shaping customer experience, while connecting with peers, partners and solution providers from across the continent.

Testimonials

“CEM Africa brought together an impressive ecosystem of CX leaders, experts and real business cases. Some of my most valuable insights came from the sessions and conversations at the event. Retail and brand experience leaders should be paying much closer attention to Africa, there is already a great deal to learn here about customers, technology and the future of CX.”

Marnitz Urrutia Head of Global Retail Experience The LEGO Group

“CEM Africa has been absolutely incredible - the people, the content, the conversations and the workshops. Having that face-to-face time with customers and partners is so important. The conversations we’ve had here have been really rich and insightful - you just don’t get that same opportunity over the phone or through a survey.”

Serene NiCE

“CEM Africa is a great platform to be on. We met some great people, many of whom could be potential customers, and gained real insight into the South African market. For us, entering South Africa, that kind of access and understanding is incredibly valuable — and I’ll definitely be back next year.”

Tarun Sobhani Founder & CEO SingleInterface

CEM AFRICA SUMMITSEVENT HIGHLIGHTS

CEM Africa 2026 brought Africa’s CX community together for three days of insight, connection and momentum — achieving an outstanding NPS of 69.

From packed sessions and practical workshops to conversations that continued across the exhibition floor and nextworking events, the energy was electric.

CX leaders, innovators, practitioners and solution providers explored what is working, challenged established thinking and built meaningful connections with industry peers.

Across the programme, the community explored the issues defining the next phase of customer experience - from AI, automation and human-centred service to customer insight, employee experience, trust and proving measurable CX impact.

CEM Africa 2026 demonstrated the value of bringing the industry together. The quality of the conversations, openness to collaboration and connections made across the three days reflected a CX community ready to turn ideas into action.

Thank you to every delegate, speaker, sponsor, exhibitor and partner who contributed to the energy and success of CEM Africa 2026.

Find out more Download the post event report

CEM is an inspiring example of CX leadership, a valuable source of practical knowledge, and a profound testament to the extraordinary influence of empathy worldwide.

Dennis Wakabayashi
Global Voice of CX, Chief Collaborator
Team Wakabayashi, USA

WHO ATTENDS CEM AFRICA?THE CUSTOMER EXPERIENCE ECOSYSTEM

CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.