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    Save The Date | CEM Africa 2024 | 30 July - 1 August 2024
    Century City Conference Centre, Cape Town
    CEM Africa 2023 was well recognised as a great success at a time where customer experience rears its head as the next competitive battleground for business

    Thank you to all attendees that joined us in Cape Town. Pre-registration for 2024 opens soon.

    • Connect with the event highlights, rewatch the keynotes and join our community on LINKEDIN

    About CEM AfricaGain Unparalleled Access to Africa's Customer Experience (CX) Community

    CEM Africa is the premier gathering of influential CX leaders and practitioners dedicated to driving excellence. This dynamic conference connects industry pioneers, fosters impactful relationships, and showcases cutting-edge practices.

    By propelling the field of customer experience forward, CEM Africa empowers organisations and the teams driving these initiatives to deliver exceptional satisfaction and drive business growth. Our event brings together the entire value chain across:

    • Strategy and Planning
    • Customer Understanding
    • Design and Innovation
    • Delivery and Execution
    • Measurement and Analysis
    • Continuous Improvement

    Challenge yourself to take your company's customer experience to the next level. Learn from the best in the business from Africa and the world.

    Event featuresExperience the Ultimate CX Event

    Connect, Learn, and Grow

    With a focus on customer experience management in Africa this conference is a must-attend for any business professional looking to stay ahead of the curve and drive success.

    Conference Speakers

    Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest CX industry trends, challenges and opportunities.

    • Gain deep insights into industry challenges, & opportunities
    • Access to insights & expertise from top industry professionals
    • New ideas & inspiration for your business strategies and goals


    Step into a world of innovation and discovery with our cutting-edge exhibits. Discover the latest products and services that are changing the game in your industry.

    • Explore cutting-edge technologies transforming the industry
    • Discover new products & services that can help your business
    • Make valuable connections with attendees & exhibitors

    CEM Connect Networking Party

    Engage in meaningful conversations in a relaxed social setting. Drinks and snacks are on us. Come share in some fun with the CEM community at the end of day one.

    • Develop personal connections within CX
    • Establish connections within a broader network
    • Enjoy a relaxed and enjoyable atmosphere where you can unwind and have fun

    Interactive Workshops

    Workshops connect like-minded professionals to discuss industry-specific challenges/opportunities for valuable insights and potential collaborations.

    • Uniquely targeted networking opportunities
    • Unlock industry specific challenges/opportunities
    • Gain valuable insights & collaborations to drive opportunity


    Connect with new business opportunities through our 'concierge-style' matchmaking programme. Available to all Delegates, Sponsors, Exhibitors and Speakers, we work with you to identify your business objectives and partner you with solution providers to your objectives or challenges.

    • Decide which key stakeholders you want to meet
    • Let us set up your meetings and meet in the dedicated lounge
    • Available to all Delegates, Sponsors, Exhibitors and Speakers


    Meet and connect with like-minded professionals. With networking opportunities galore, you'll build valuable relationships that will last long after the conference is over.

    • Form relationships with high-value individuals in the industry
    • Build relationships with potential clients, partners & suppliers
    • Access a wider network of industry experts and opportunities


    This track is specifically designed to address industry trends and opportunities, with a focus on enhancing customer experience, leveraging technology advancements, and fostering employee engagement.

    Key Highlights of the Contact Centers Africa Track:

    • Enhancing Customer Experience
    • Addressing Unique Challenges
    • Industry Insights and Best Practices
    • Technology Advancements
    • Data Privacy and Security
    • Unlocking Growth and Innovation

    SpeakersIncredible Insights From Inspirational CX Leaders

    Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest energy industry trends, challenges and opportunities.

    CEM is an inspiring example of CX leadership, a valuable source of practical knowledge, and a profound testament to the extraordinary influence of empathy worldwide.

    Dennis Wakabayashi
    Global Voice of CX, Chief Collaborator
    Team Wakabayashi, USA

    How to InfluenceYour Opportunity To Influence Thinking of Key Stakeholders

    Maximise your results with CEM Africa’s 365 marketing opportunity. Influence your prospect before, during and after the event, ensuring they not only know who you are, but are excited to converse.

    Our team works with you to ensure your expertise is recognised by those you want to connect with. We help you, achieve your goals.

    • Create evergreen brand visibility 365 days per year
    • Targeted marketing before, during & after events
    • Leverage trusted industry media to present your brand

    Who Attends CEM Africa?The Customer Experience Ecosystem

    CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.

    Industry Verticals

    Customer Relationship Management
    Contact Center Solutions
    Customer Feedback and Surveys
    Customer Analytics and Insights
    Personalisation and Recommendation Engines
    Social Media Monitoring and Engagement
    Customer Success Management
    Loyalty and Rewards Programs
    Voice of the Employee (VoE)
    Experience Design and User Interface (UI)/User Experience (UX) Optimisation
    Workflow Automation and Optimisation
    Digital customer experience (CX) management platform
    Cloud-based digital customer experience (CX) optimisation platform
    Customer Data Management
    Customer Journey Orchestration; Analytics; Automation
    Voice and Speech Analytics
    Field Service Management
    E-commerce and Online Retail Solutions
    Service Level Monitoring and Management
    Augmented Reality (AR) and Virtual Reality (VR)
    Customer Data Privacy and Security
    Contact Centre As a Service (CCAS)
    AI and Chatbots
    Marketing Automation Software
    Robotic Process Automation (RPA)

    Attendee Profiles

    Chief Customer Officer
    Chief Marketing Officer
    Chief Digital Officer
    Chief Experience Officer
    Retail and E-commerce
    Hospitality and Travel
    Media and Entertainment
    Consumer Goods and FMCG
    Food and Beverage
    Gaming and Gambling
    Social Media and Influencer Marketing
    Financial Services
    Healthcare and Pharmaceuticals
    Energy and Utilities
    Local Government and Public Services
    Non-profit and Charitable Orgs
    Logistics and Supply Chain
    Environmental & Sustainability Services
    Human Resources and Recruitment
    Technology and Software

    The CEM Summit never disappoints. Thought-provoking topics and a wonderful opportunity to reconnect with colleagues from across industries.

    Julia Ahlfeldt Customer Experience Advisor

    The growth of our economy stems from taking care of our customers in every way and educate them in the process – CEM summit is about that in a much more practical manner.

    Vatiswa Zwelibanzi Call Centre Supervisor
    Cape Peninsula University of Technology

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    John Doe Title


    Building a successful customer strategy is much like building your dream home, whether you’re starting from scratch or renovating a ‘fixer-upper’.

    While initially, you might not have the budget or know-how to construct your ultimate home, or do a full ‘rip and replace’ remodel, you can begin by knocking down walls or even by simply replacing outdated carpet as a step towards your dream home; incremental progress can get you real results.

    But ultimately to deliver on the dream, a vision is required, as is the plan to get there, along with an understanding of the steps that really matter and, of course, a budget.

    What's inside:

    • Set yourself up for CX success
    • Understand where you are
    • Determine where you want to be
    • Continuously monitor and improve
    • Be people first
    • Make data-driven decisions

    Consider this paper a guide to creating the ideal customer strategy, whether it’s a renovation, remodel, or a completely new build.

    CEM Africa 2023 Delegate Ticket Packages & Pricing Experience CEM Africa 2023


    Package includes:

    • Strategic Conference Sessions
    • Workshops
    • Matchmaking
    • Networking Function
    • Connect 365
    • Recorded Replays
    • Lunch
    • Teas & Coffees
    • Exhibition Floor
    VAT inclusive



    Package includes:

    • 5 Delegates Passes
    • Plus 1 Free
    • Strategic Conference Sessions
    • Workshops
    • Matchmaking
    • Networking Function
    • Connect 365
    • Recorded Replays
    • Lunch
    • Teas & Coffees
    • Exhibition Floor
    VAT inclusive


    Sponsor/Exhibit at CEM AFRICA 2023MaXimise Your Exposure: Sponsorship Opportunities

    By showcasing your brand, you're creating a powerful presence in front of your target audience, establishing your business as a market leader, and opening up opportunities for valuable conversations with key decision-makers.

    Exhibit Your Brand

    Gain maximum exposure for your brand and connect with potential customers, partners, and industry leaders. Showcase your latest products and services, generate leads, and more.

    • Showcase and build your brand with industry leaders
    • Pre & post-event marketing available to achieve your goals
    • Receive full support to plan your stand & all the logistics


    Sponsoring the event positions you as a market leader, providing premium brand exposure and VIP treatment. Connect with key decision-makers and elevate your brand.

    • Unmatched opportunities for branding, networking & more
    • Demonstrate your expertise by hosting an interactive workshop
    • Showcase your products, services, and thought leadership

    2023 Sponsors

    Lead Sponsor
    Coligo Group
    Research Partner
    Connect SA
    Dimension Data
    Service Now
    Elerian AI
    Innovation Sponsors
    Ask Afrika
    Whatsapp Partner
    Chat Inc

    Latest News & Offers

    Keep up to date with the latest news and offers from CEM and our partners.

    Aug 16, 2023

    Tech alone can’t delight customers; we must not forget the human factor

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    Aug 16, 2023

    ​​​​​Choosing a customer service solution for your enterprise

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    Aug 16, 2023

    Elerian AI: Bringing Conversational AI to Life – Voice Assistants for South Africans

    Read Full Article

    Request Further Information

    Fill in the form below and our team will help you with information about the event, and answer any questions you have.