X
  • About VUKA
  • How to Influence
  • Advertise
  • News & Media
  • Contact Us
  • VUKA Group
  • 12 - 14 August 2025 | Cape Town | Century City Conference CentreShaping the Future of Customer Engagement

    Excellence in Every Experience

    CEM Africa is where customer experience leaders meet to explore industry shifts, solve pressing CX challenges, and innovate solutions that create measurable business impact.

    • Join 800+ CX professionals from 21 countries.
    • 12 August - Educational workshops designed to provide you with actionable solutions.
    • 13 August - Conference sessions featuring international & local speakers; Exhibition solutions showcase; Workshops plus the Networking party.
    • 14 August - Workshops; Conference; Exhibition solutions showcase.

    2025 Sponsors

    3e-logo
    ABB
    Cable_Tapes_Africa
    Eskom
    Delegate_logo_Eskom_NTCSA
    Delegate_logo_Exxaro_Resources
    Growth Point
    Delegate_logo_Hitachi_Energy_Sa
    Delegate_logo_Kings_Education
    Delegate_logo_Midel
    <
    Delegate_logo_NERSA
    Delegate_logo_Phim_Group
    Delegate_logo_RJ_Connect
    Delegate_logo_PK_Memorial_Foundation
    Delegate_logo_RJ_Connect
    Delegate_logo_PK_Memorial_Foundation
    Delegate_logo_Seychelles_Investment_Board
    Delegate_logo_SHONCO_Engineering
    100
    50+
    50+
    800+

    Participating Brands

    About CEM AfricaAfrica's Customer Experience Community

    CEM Africa Summit is the premier event driving transformation in customer experience across the continent. We bring together industry leaders, innovators, and disruptors to tackle the region's most pressing CX challenges and shape the future of customer engagement.

    From hands-on workshops to high-level panel discussions, CEM Africa offers unparalleled opportunities for networking, learning, and collaboration. Whether you're a seasoned CX professional or a forward-thinking solution provider, CEM Africa is where cutting-edge ideas meet actionable solutions.

    • 3 days of Educational Workshops; 2 days of exciting Conference Sessions
    • Exhibition and Meeting Opportunities on the 13th and 14th August
    • 800+ CX professionals representing 21 countries
    • 300 Companies

    Learn from the best in the business from Africa and the World. Join us as we shape the future of customer engagement in Africa

    Speaking

    Incredible Insights From Inspirational CX Leaders

    Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest customer experience trends, challenges, and opportunities.

    What's New In 2025THE CX AWARDS ARE BACK FOR 2025!

    The CX Africa Awards celebrates and promotes the highest level of customer experience across Africa.

    Following the massive success of last years edition, we are excited to bring it back for 2025!
    The 2025 CXA's wil take place as part of the JHB CEM Roadshow in November.

    The judges and categories are being finalised and entries will be opening soon.

    What you need to know:

    • The 2025 CXA's will take place at the Johannesburg CEM Roadshow on the 19th of November in Sandton.
    • The CXA's will be an evening of cocktails and entertainment while we celebrate exceptional customer experience across Africa.
    • All CEM Roadshow ticket holders will have access to scattered seating at the awards evening as part of their delegate package.
    • Should you wish to have more exclusive seating, a branded table with persons of your choosing, please do get in touch with us.

    What's New In 2025THE CEM Africa Roadshow is back in 2025!

    Join us for an exciting series of workshops as the Customer Experience Africa Summit that takes to the road for a dynamic and insightful edition in Johannesburg. The sessions are designed to provide practical skills and actionable insights that can be implemented to enhance customer experience initiatives across your organisation.

    Date: 19 November 2025
    Location: Maslow Hotel, Sandton Johannesburg

    What to expect:

    • Hands-On Exposure to Latest Technologies
    • Strategic Growth and Competitive Advantage
    • Influence and Advocacy
    • Certification and Continuing Education
    • Future-Proof Your CX Strategy

    CEM is an inspiring example of CX leadership, a valuable source of practical knowledge, and a profound testament to the extraordinary influence of empathy worldwide.

    Dennis Wakabayashi
    Global Voice of CX, Chief Collaborator
    Team Wakabayashi, USA

    WHO ATTENDS CEM AFRICA?THE CUSTOMER EXPERIENCE ECOSYSTEM

    CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.

    Industry Verticals

    CRM / CSM / CMS software
    Artificial Intelligence and Machine Learning
    CX Management platform
    Customer Data Analytics and Insights
    Data Protection & Management
    Personalistion & Recommendation Engines
    Social Media Monitoring & Engagement
    VoE / VoC Analytics & Solutions
    Workflow Automation and Optimisation
    Field Service Management
    Service Level Monitoring
    Digital Marketing
    UX / UI Design
    Customer Journey
    Customer Feedback & Surveys
    Loyalty & Rewards
    Contact Centres
    IT / ICT
    Legal & Insurance
    Business Advisory & Consulting
    Policy & Regulation
    Universities / Colleges
    Finance & Investment


    Attendee Profiles

    Municipalities & Cities
    National & Provincial Government
    Policymakers & Regulators
    Start-up / Entrepreneur
    Finance & Banking
    Investors
    Legal, Insurance & Advisory Services
    Industry Service Company
    Distributors & Resellers
    Industry Consultants
    Academic, Research, R&D
    Associations, NGOs & Foundations
    Press, Media & Marketing Agency
    Omnichannel Retailer
    E-Commerce
    Cyber Security
    Data Company
    Digital Marketing & Advertising
    Social Media & Influencer Marketing
    Software Developer
    Website Developer
    SMME / SME
    Corporate Company
    Multi-National Organisation
    Export / Trade Agency

    2024 Testimonials


    The CEM Summit never disappoints. Thought-provoking topics and a wonderful opportunity to reconnect with colleagues from across industries.

    Julia Ahlfeldt Customer Experience Advisor


    I’m feeling energised after an exciting week at CEM Africa. It was a privilege chairing the conference and sharing insights amongst many of Africa’s greatest minds on the topic of customer experience

    Cadena Growth Partners


    We were proud to sponsor and present at the CEM 2024 conference in South Africa! We were energized by the incredible discussions at CEM Africa around elevating the customer experience, including our own Darryl Marcus 's talk about delivering world-class customer journeys through voice and digital modernization.

    Liveperson


    Connecting with my colleagues in the CX community was truly a highlight - sharing knowledge, experiences, and a commitment for customer excellence. Three days of engaging conversations and an opportunity to showcase our groundbreaking generative AI capabilities to hundreds of CX professionals across Africa. 👏 Thanks to everyone who made the event a success.

    Ipsos


    I had the great pleasure of attending the three-day CEM Africa 2024 Conference, hosted by the Vuka Group. This premier gathering of influential CX leaders and practitioners is dedicated to driving excellence in customer experience. The conference connects industry pioneers and fosters impactful relationships. The event featured insightful keynote speeches, interactive workshops, and panel discussions.

    Capitec


    “CEM Africa is the platform where we come to learn from our customers—what they expect from us, the pain points they experience, and the challenges they face. It’s not about imposing our technologies; it’s about understanding the realities they deal with every day. "

    Cisco


    “We had some very interesting conversations with numerous people last year, which led to incredible business opportunities over the past year. Our goal was to continue building on that success. This year, the quality of attendees has been exceptional, representing the best and brightest in South African business. It’s exactly what anyone in this space hopes for. "

    Moengage


    “This year's event has truly highlighted the value of in-person connections. The opportunity to collaborate over the past two days has been remarkable. Despite being in a competitive industry, it's been exciting to see new and innovative technologies from exhibitors, moving beyond the old legacy solutions. This has been inspiring, especially for smaller companies like ours, pushing us to be more competitive in the market."

    Smartz Solutions


    "The event was incredibly informative, with amazing speakers and a wealth of insights shared. We gained a deeper understanding of what customers are truly aiming to achieve and the outcomes they expect from vendors like Connect."

    Connect


    "The event was incredibly informative, with amazing speakers and a wealth of insights shared. We gained a deeper understanding of what customers are truly aiming to achieve and the outcomes they expect from vendors like Connect. The customer engagements were particularly valuable, addressing complex problems that Connect is well-equipped to solve. I'm looking forward to the continued interactions post-event. Ultimately, it's about connecting with people on the ground, understanding their pain points, and addressing their needs."

    Connect


    The CEM Summit never disappoints. Thought-provoking topics and a wonderful opportunity to reconnect with colleagues from across industries.

    Julia Ahlfeldt Customer Experience Advisor

    Request Further Information

    Fill in the form below and our team will help you with information about the event, and answer any questions you have.

    Who Attends CEM Africa?The Customer Experience Ecosystem

    CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.

    Industry Verticals

    CRM / CSM / CMS software
    Artificial Intelligence and Machine Learning
    CX Management platform
    Customer Data Analytics and Insights
    Data Protection & Management
    Personalistion & Recommendation Engines
    Social Media Monitoring & Engagement
    VoE / VoC Analytics & Solutions
    Workflow Automation and Optimisation
    Field Service Management
    Service Level Monitoring
    Digital Marketing
    UX / UI Design
    Customer Journey
    Customer Feedback & Surveys
    Loyalty & Rewards
    Contact Centres
    IT / ICT
    Legal & Insurance
    Business Advisory & Consulting
    Policy & Regulation
    Universities / Colleges
    Finance & Investment

    Attendee Profiles

    Chief Customer Officer
    Chief Marketing Officer
    Chief Digital Officer
    Chief Experience Officer
    Retail and E-commerce
    Hospitality and Travel
    Telecommunications
    Media and Entertainment
    Consumer Goods and FMCG
    Food and Beverage
    Gaming and Gambling
    Social Media and Influencer Marketing
    Financial Services
    Healthcare and Pharmaceuticals
    Energy and Utilities
    Education
    Local Government and Public Services
    Non-profit and Charitable Orgs
    Logistics and Supply Chain
    Environmental & Sustainability Services
    Human Resources and Recruitment
    Technology and Software
    Automotive
    Insurance

    30 July - 1 August 2024 Experience CEM Africa 2024

    Individual

    Package Includes:

    • Three day access pass
    • Strategic Conference Sessions
    • Workshops
    • Pre-Scheduled Business Meetings
    • CEM Connect Networking Party
    • Access to Solutions Showcase Floor
    • Recorded Replays
    • Lunch & Refreshments
    • CXA Awards Access

    R12,900
    VAT inclusive

    Team

    Package includes:

    • Three day access pass
    • 5 Delegates Passes
    • Plus 1 Free
    • Strategic Conference Sessions
    • Workshops
    • Pre-Scheduled Business Meetings
    • CEM Connect Networking Party
    • Access to Solutions Showcase Floor
    • Recorded Replays
    • Lunch & Refreshments
    • CXA Awards Access

    R64,500
    VAT inclusive

    Vendor Price

    Package includes:

    • Three day access pass
    • Strategic Conference Sessions
    • Workshops
    • Pre-Scheduled Business Meetings
    • CEM Connect Networking Party
    • Lunch and Refreshments
    • Access to Solution Showcase Floor
    • Recorded Replays
    • CXA Awards Access

    R15,180
    VAT inclusive

    What's New In 2024INTRODUCING THE CEM Africa Roadshow

    Join us for an exciting series of workshops as the Customer Experience Africa Summit that takes to the road for a dynamic and insightful edition in Johannesburg. The sessions are designed to provide practical skills and actionable insights that can be implemented to enhance customer experience initiatives across your organisation.

    Date: 20 November 2024
    Location: Maslow Hotel, Sandton Johannesburg

    What to expect:

    • Hands-On Exposure to Latest Technologies
    • Strategic Growth and Competitive Advantage
    • Influence and Advocacy
    • Certification and Continuing Education
    • Future-Proof Your CX Strategy