CEM AFRICA SUMMITSEVENT HIGHLIGHTS
CEM Africa 2026 brought Africa’s CX community together for three days of insight, connection and momentum — achieving an outstanding NPS of 69.
From packed sessions and practical workshops to conversations that continued across the exhibition floor and nextworking events, the energy was electric.
CX leaders, innovators, practitioners and solution providers explored what is working, challenged established thinking and built meaningful connections with industry peers.
Across the programme, the community explored the issues defining the next phase of customer experience - from AI, automation and human-centred service to customer insight, employee experience, trust and proving measurable CX impact.
CEM Africa 2026 demonstrated the value of bringing the industry together. The quality of the conversations, openness to collaboration and connections made across the three days reflected a CX community ready to turn ideas into action.
Thank you to every delegate, speaker, sponsor, exhibitor and partner who contributed to the energy and success of CEM Africa 2026.
POST-EVENT REPORT COMING SOON
The CEM Africa 2026 Post-Event Report will bring together key event insights, highlights and outcomes from Cape Town.
CRM / CSM / CMS software 
Artificial Intelligence and Machine Learning
CX Management platform
Customer Data Analytics and Insights
Data Protection & Management
Personalistion & Recommendation Engines 
Social Media Monitoring & Engagement 
VoE / VoC Analytics & Solutions 
Workflow Automation and Optimisation 
Field Service Management 
Service Level Monitoring 
Digital Marketing
UX / UI Design
Customer Journey 
Customer Feedback & Surveys 
Loyalty & Rewards
Contact Centres
IT / ICT
Legal & Insurance 
Business Advisory & Consulting 
Policy & Regulation 
Universities / Colleges 
Finance & Investment 
Municipalities & Cities
National & Provincial Government
Policymakers & Regulators
Start-up / Entrepreneur
Finance & Banking
Investors
Legal, Insurance & Advisory Services
Industry Service Company
Distributors & Resellers
Industry Consultants
Academic, Research, R&D
Associations, NGOs & Foundations
Press, Media & Marketing Agency
Omnichannel Retailer
E-Commerce
Cyber Security
Data Company
Digital Marketing & Advertising
Social Media & Influencer Marketing
Software Developer
Website Developer
SMME / SME
Corporate Company
Multi-National Organisation
Export / Trade Agency
Customer Data Analytics and Insights
Customer Feedback & Surveys 
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Retail and E-commerce.png)
Hospitality and Travel.png)
Telecommunications.png)
Media and Entertainment.png)
Consumer Goods and FMCG.png)
Food and Beverage.png)
Gaming and Gambling.png)
Social Media and Influencer Marketing.png)
Financial Services.png)
Healthcare and Pharmaceuticals.png)
Energy and Utilities.png)
Education.png)
Local Government and Public Services.png)
Non-profit and Charitable Orgs.png)
Logistics and Supply Chain.png)
Environmental & Sustainability Services.png)
Human Resources and Recruitment.png)
Technology and Software.png)
Automotive.png)
Insurance
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