12 - 14 August 2025 | Cape Town | Century City Conference CentreShaping the Future of Customer Engagement

The CEM Summit never disappoints. Thought-provoking topics and a wonderful opportunity to reconnect with colleagues from across industries.

I’m feeling energised after an exciting week at CEM Africa. It was a privilege chairing the conference and sharing insights amongst many of Africa’s greatest minds on the topic of customer experience

We were proud to sponsor and present at the CEM 2024 conference in South Africa! We were energized by the incredible discussions at CEM Africa around elevating the customer experience, including our own Darryl Marcus 's talk about delivering world-class customer journeys through voice and digital modernization.

Connecting with my colleagues in the CX community was truly a highlight - sharing knowledge, experiences, and a commitment for customer excellence. Three days of engaging conversations and an opportunity to showcase our groundbreaking generative AI capabilities to hundreds of CX professionals across Africa. 👏 Thanks to everyone who made the event a success.

I had the great pleasure of attending the three-day CEM Africa 2024 Conference, hosted by the Vuka Group. This premier gathering of influential CX leaders and practitioners is dedicated to driving excellence in customer experience. The conference connects industry pioneers and fosters impactful relationships. The event featured insightful keynote speeches, interactive workshops, and panel discussions.

“CEM Africa is the platform where we come to learn from our customers—what they expect from us, the pain points they experience, and the challenges they face. It’s not about imposing our technologies; it’s about understanding the realities they deal with every day. "

“We had some very interesting conversations with numerous people last year, which led to incredible business opportunities over the past year. Our goal was to continue building on that success. This year, the quality of attendees has been exceptional, representing the best and brightest in South African business. It’s exactly what anyone in this space hopes for. "

“This year's event has truly highlighted the value of in-person connections. The opportunity to collaborate over the past two days has been remarkable. Despite being in a competitive industry, it's been exciting to see new and innovative technologies from exhibitors, moving beyond the old legacy solutions. This has been inspiring, especially for smaller companies like ours, pushing us to be more competitive in the market."

"The event was incredibly informative, with amazing speakers and a wealth of insights shared. We gained a deeper understanding of what customers are truly aiming to achieve and the outcomes they expect from vendors like Connect."

"The event was incredibly informative, with amazing speakers and a wealth of insights shared. We gained a deeper understanding of what customers are truly aiming to achieve and the outcomes they expect from vendors like Connect. The customer engagements were particularly valuable, addressing complex problems that Connect is well-equipped to solve. I'm looking forward to the continued interactions post-event. Ultimately, it's about connecting with people on the ground, understanding their pain points, and addressing their needs."

The CEM Summit never disappoints. Thought-provoking topics and a wonderful opportunity to reconnect with colleagues from across industries.