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Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest customer experience trends, challenges, and opportunities.
Katie Stabler
Founder and Director
Ben Philips
Head of CX Performance Centre
Francois Retief
Head of Customer Experience
Dieketseng Shabangu
Head of Customer Experience
Alon Lits
Founder & CEO
Marilyn Rukande
Regional Head of Customer Experience Sub-Saharan Africa
James Bosenberg
Chief Operating Officer
Ncumisa Hlapo
Senior Manager: Business Data Insights
Dr Jeanne Fredericks
Founder and CEO
Anton de Wet
Chief Client Officer
Nedbank
Bronwyn Pretorius
CMO
Ian Fuhr
Serial Entrepreneur, author and founder
Anthea Williams.
Head of customer experience
Sipho Sepeng
Senior Customer Experience Specialist
Qaalfa Dibeehi
Managing Partner
Tim Mitchell
Digital Transformation & CX Leader
Valter Adão
Chief Executive officer and Digital Leader
Marnitz Van Heerden
Customer and human centric leader
Gert Jacobs
Manager Customer experience design
Julia Ahlfeldt
Customer Experience Strategist and Business Advisor
Greg Jarvis
Solutions Executive
Aadil Eyasim
Electrical Engineering Student, University of Cape Town
Pearl Tuling
Product Manager
Rebone Gcabo
Chairperson: Design & Enablement Cluster & EXCO Member
Gys Kappers
CEO and Member of World Economic Forum
Cindy Inacio
Head: Client experience and service
Marcia Ujobolo
Senior Specialist: Customer Experience
Charlie Stewart
Co-founder and CEO
Lucia Musau
Chief Executive Officer
Nisha Kemraj
General manager Menlyn park
Shoana Padayachee
Country manager
Ahmad Zureiki
Director - Collaboartion Business
Amanda Reekie
Founder
Charles Lalieu
Managing Director- Africa
Chris Wiltberger
Head of Customer and Industry Workflows
Cheryl Paarwater
Managing Director, Enerlytics & Call-lab, Board member
Edward De Mas Latrie
Regional Sales Director
Matty Brozin
Senior Analytics Solution Consultant
Clint Payne
Chief Growth Officer
Victor Brown
Contact Centre Manager
Anne Marie Pretorius
Executive Director
Bizmod Consulting (Pty) Ltd
Derek Tedder
Executive: CX Strategy & Journey Management
Duma Ngcobo
COO
Grant Hughes
IT Manager, Cybersecurity & GRC
Angus Peacey
EMEA Contact Center Go-To-Market Strategy
Ben Morris
Head of Alliances and GTM - Middle East and Africa
Elizabeth Okomba
Deputy Director, Group Customer, Experience
NCBA Bank Kenya
Joseph Nyongesa
Head of Customer Experience
Fionna Ronnie
Head of Customer and Loyalty
Hazel Mationesa Chitare
Operations manager | Contact Center
Jacques Oberholzer
Head of Product Design | Co-Founder
Jean Padayachee
Senior Manager
Kebo Mosweusweu
General Manager: Shared Value and Sustainability
Marianne Kekana
Chief Data and Analytics Officer
Nthabiseng Chokwe
Head of Customer experience
Owain Dobson
Collaboration Strategic Lead
Sarah Lubbe
Chief Revenue Officer
Selina De Freitas
Service Line Lead
Aadil Eyasim
Electrical Engineering Student, University of Cape Town
Traci Freeman
Managing Member, Believe Consulting, International BPO Consultant
CEM Africa is the premier gathering of influential CX leaders and practitioners dedicated to driving excellence. This dynamic conference connects industry pioneers, fosters impactful relationships, and showcases cutting-edge practices.
By propelling the field of customer experience forward, CEM Africa empowers organisations and the teams driving these initiatives to deliver exceptional satisfaction and drive business growth. Our event brings together the entire value chain across:
Challenge yourself to take your company's customer experience to the next level. Learn from the best in the business from Africa and the world.
Join us for an exciting series of workshops as the Customer Experience Africa Summit that takes to the road for a dynamic and insightful edition in Johannesburg. The sessions are designed to provide practical skills and actionable insights that can be implemented to enhance customer experience initiatives across your organisation.
Date: 19 November 2025
Location: Maslow Hotel, Sandton Johannesburg
The CX Africa Awards celebrates and promotes the highest level of customer experience across Africa.
Following the massive success of last years edition, we are excited to bring it back for 2025!
The judges and categories are being finalised and entries will be opening soon.
Dennis Wakabayashi
Global Voice of CX, Chief Collaborator
Team Wakabayashi, USA
CEM Africa has a legacy of successful events that have brought together customer experience professionals from across Africa and beyond. Previous events have featured insightful talks, panel discussions, interactive workshops, and networking opportunities.
Relive some of the highlights from previous CEM Africa events in the gallery below.
ABOUT EVENT
CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.
Fill in the form below and our team will help you with information about the event, and answer any questions you have.
CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.
Package Includes:
Package includes:
Package includes:
Package includes:
Join us for an exciting series of workshops as the Customer Experience Africa Summit that takes to the road for a dynamic and insightful edition in Johannesburg. The sessions are designed to provide practical skills and actionable insights that can be implemented to enhance customer experience initiatives across your organisation.
Date: 20 November 2024
Location: Maslow Hotel, Sandton Johannesburg