CEM Africa Johannesburg | 10 - 11 November 2026 | NH Hotel, SandtonCONNECT WITH THE LEADERS SHAPING CUSTOMER EXPERIENCE IN AFRICA

Practical CX insight, senior decision-maker access and high-value business connection

Join customer experience, service, digital, marketing and transformation leaders for two focused days of workshops, case studies, solution discovery and purposeful networking.

Attend to gain practical strategies and relevant connections. Sponsor to position your brand, engage senior decision-makers and create qualified commercial opportunities.

Practical workshops and peer-led CX insight
Access to senior leaders across business and technology
Solution discovery and purposeful business networking
Celebrate excellence at the CEM Africa Awards, recognising the teams and organisations raising the standard for CX across Africa.

EXPLORE SPONSORSHIP REGISTER INTEREST TO ATTEND

Featuring

Cocktail Awards evening 10 November

2026 Sponsors

Download the 2026 Sponsorship Brochure

2026 Workshop Leaders

Ovatoyou

Amanda Reekie

Founding Director and CEO

Rogerwilco

Charlie Stewart

CEO

XMwize Solutions

Debi Potgieter

CEO & Founder

Absa

Gedeon Rossouw

Head of Client Care (Principal/Director)

Julia Ahlfeldt CX Consulting

Julia Ahlfeldt

Customer Experience Strategist and Business Advisor

Pick n Pay

Kerry Ho-Van Rensburg

Head of Digital Operations

SARS

Dr. Rebone Gcabo

Professor of Practice | Behavioral Scientist | Executive Lead: Research & Knowledge Management

Nedbank

Tatiana Ndlovu

Executive Head: Marketing Nedbank Africa Regions

Dischem Pharmacies

Zain Naidoo

Digital & Social Marketing

View Programme View all speakers

“The only CX conference that you need to attend. Insightful, inspiring and packed with actionable strategies.”

Francois Retief
Head of Customer Experience,
FNB

THE CEM AFRICA AWARDS 2026

The CEM Africa Awards celebrates and promotes the highest level of customer experience across Africa, striving for excellence in every touch.
The Awards evening will take place on the 10th of November 2026 at NH Hotel in Sandton, Johannesburg.

What you need to know:

A glamorous evening of entertainment, connection and celebration of the very best in CX across the continent
80+ entries from leading CX professionals
31 Finalists
4 categories - 8 awards
8 incredible winners

Find out more Submit your Application for 2026

10 - 11 November 2026 CEM Africa Johannesburg Edition

CORPORATE

Single Delegate Passes

Package Includes:

Access to workshops
Access to CEM Africa Awards evening
Networking lunch function
Certificate of participation
Refreshments

R13,225
Prices Increase on the 30^th September

R10,925
Including VAT

Book Now, Pay online

Click here to secure your seat and make an online card payment

Request an Invoice

Click here to Book your seat and have sales contact you to draw up an Invoice to pay by Bank transfer / EFT

TEAM

5 + 1 Free Delegate Passes

Package includes:

Access to workshops
Access to CEM Africa Awards evening
Networking lunch function
Certificate of participation
Refreshments

R66,125
Prices Increase on the 30^th September

R54,625
Including VAT

Book Now, Pay online

Click here to secure your seat and make an online card payment

Request an Invoice

Click here to Book your seat and have sales contact you to draw up an Invoice to pay by Bank transfer / EFT

TEAM PLUS

10 + 2 Free Delegate Passes

Package includes:

Access to workshops
Access to CEM Africa Awards evening
Networking lunch function
Certificate of participation
Refreshments

R132,250
Prices Increase on the 30^th September

R109,250
Including VAT

Book Now, Pay online

Click here to secure your seat and make an online card payment

Request an Invoice

Click here to Book your seat and have sales contact you to draw up an Invoice to pay by Bank transfer / EFT

WHO ATTENDS CEM AFRICA?THE CUSTOMER EXPERIENCE ECOSYSTEM

CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.