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Absa

I help companies do more and better business with their clients by improving the client experience. Adept at translating client feedback into better experiences, I directly inform and enable company strategy and objectives to be more client centric and impactful, directly influencing the bottom line. With a proven track record of exceeding client experience and complaints management targets, I have demonstrated the ability to translate client feedback into commercial growth. I thrive on unlocking potential in others and managing diverse cross-functional teams, with extensive experience dealing with c-suite corporate clients across various industries in key African markets, reporting at Group Exco and Board level, and creating and implementing strategy at senior management level. Areas of expertise: Client Experience Management, Complaints Management, Team Management & Leadership, Staff Training & Development, Strategy (Planning & Execution), Project Management, Strategic Reporting. Gedeon is a highly energetic individual, intensely passionate about making businesses more successful by creating better experiences for their customers.