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    Uncover the Power of Customer Experience

    Immerse yourself in a lineup of engaging keynotes, panel discussions, workshops, and networking sessions designed to empower you with the knowledge and tools to elevate your CX game.

    100
    50+
    40
    850+
    • Day 1 ( 30 July )
    • Day 2 ( 31 July )
    • Day 3 ( 01 August )

    PLENARY SESSION

    WORKSHOP SESSION 1

    WORKSHOP SESSION 2

    MAIN STAGE

    Event FormatInteractive Workshops and Conference

    We explore the pivotal themes that drive current and future trends in customer experience (CX). Our aim is to provide you with a comprehensive understanding of the forces shaping CX practices today and offer valuable insights into emerging trends that will shape the industry tomorrow. Engaging discussions and expert perspectives await, as we delve into the strategies, tools, and best practices that propel CX forward

    Keynote and Main Stage

    Our best-in-class keynotes connect delegates to the latest conversations the African CX ecosystem with leading global speakers and thought leaders.

    The Main stage content includes insight into the complexities and opportunities for improving the performance of organisations by enhancing customer satisfaction and CX.

    • Personalisation and customer-centricity
    • Omnichannel experiences and digital transformation
    • Emotional engagement and human connection
    • Data-driven decision making
    • Continuous learning and agile CX
    • Voice of Customer (VoC) strategies and feedback management
    • Customer Journey Mapping and Optimisation
    • CX Metrics and Key Performance Indicators (KPIs)
    • Trends and insights in CX data analysis
    • Leveraging data for personalised customer experiences

    Workshops

    Discover best practices, case studies, and potential challenges associated with adopting and adapting to CX technologies.

    Solution providers with expertise in CX technology offer insights on implementation and share trends and data to help businesses navigate the ever-evolving landscape of CX and make informed decisions to drive exceptional customer experiences.

    • Artificial Intelligence (AI) and Machine Learning in CX
    • Customer Segmentation and Targeting
    • Employee Experience (EX) and its impact on CX
    • Social Media Listening and Online Reputation Management
    • Customer Retention and Loyalty Programs
    • CX Technology and Tools: CRM, CX platforms, chatbots, etc.
    • Service Design and Innovation in CX
    • Personalised Marketing and Customer Engagement
    • Trends and insights from CX research and consultancy
    • Data-driven strategies for improving customer experiences

    What's New In 2024INTRODUCING THE CX AWARDS

    The CX Africa Awards celebrates and promotes the highest level of customer experience across Africa.

    The judges and categories have been finalised for 2024!

    What you need to know:

    • CXA's are connected with the annual Customer Experience Management Summit. The Award ceremony will take place at the end of CEM Day 1 - 30th July 2024
    • The CXA's will be an evening of cocktails and entertainment while we celebrate exceptional customer experience across Africa.
    • All CEM ticket holders will have access to scattered seating at the awards evening as part of their delegate package.
    • Should you wish to have more exclusive seating, a branded table with persons of your choosing, please do get in touch with us.

    2024 Sponsors

    Lead Sponsor
    Nice
    Diamond Sponsors
    Cisco
    Decisioneering
    Freshworks
    Genesys
    Medallia
    Zoom
    Research Partner
    Ipsos
    Platinum Sponsors
    Connect SA
    Gold Sponsors
    Service Now
    Smartz Solutions
    Silver Sponsors
    Chenosis
    Dimension Data
    gupshup
    Konnect insights
    Rogerwilco
    Smoke CI
    Innovation Sponsors
    nlightencx
    Safricloud
    Whatsapp Partner

    Request Further Information

    Fill in the form below and our team will help you with information about the event, and answer any questions you have.