Our best-in-class keynotes connect delegates to the latest conversations the African CX ecosystem with leading global speakers and thought leaders.
The Main stage content includes insight into the complexities and opportunities for improving the performance of organisations by enhancing customer satisfaction and CX.
- Personalisation and customer-centricity
- Omnichannel experiences and digital transformation
- Emotional engagement and human connection
- Data-driven decision making
- Continuous learning and agile CX
- Voice of Customer (VoC) strategies and feedback management
- Customer Journey Mapping and Optimisation
- CX Metrics and Key Performance Indicators (KPIs)
- Trends and insights in CX data analysis
- Leveraging data for personalised customer experiences