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    • CEM

    Uncover the Power of Customer Experience

    Immerse yourself in a lineup of engaging keynotes, panel discussions, workshops, and networking sessions designed to empower you with the knowledge and tools to elevate your CX game.

    30+
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    300+


    Series Sponsors
    Programme teaser

    Pick a day. See what's inside.

    Building Trust. Driving Growth. Shaping the Future.

    Five parallel workshop sessions move through AI & governance, customer intelligence, leadership & influence, contact centre operations and journey design closing with the CX Awards ceremony.

    10 Nov · Session 1 AI, Trust & Governance

    THE NEW CUSTOMER REALITY

    • Workshop 1 Panel: The Trust Problem: Can Customers Trust an Experience They Can’t See
    • Workshop 2 Reserved For KPMG
    • Workshop 3 Panel: Designing for How Customers Feel
    • Workshop 4 Workshop 1.4 Reserved For Diamond Sponsor
    • Workshop 5 Converge Panel: Retail Is Being Rewritten: The New Rules of How Consumers Discover, Shop & Belong (Converge Roadshow)
    • Workshop 6 Converge: Reserved For Diamond Sponsor
      (Converge Roadshow)
    10 Nov · Session 2 Customer Intelligence

    UNDERSTANDING THE CUSTOMER

    • Workshop 1 Panel: The Customer Doesn't Tell You Everything
    • Workshop 2 Reserved For Platinum Sponsor
    • Workshop 3 1Stream: Beyond the Demo: Making AI Voice Agents Work in the Real World
    • Workshop 4 Workshop 2.4 Moments That Matter: Where CX Is Won or Lost
    • Workshop 5 Retail Media: Turning Customer Attention Into a New Revenue Stream
      (Converge Roadshow)
    • Workshop 6 Unified Commerce: One Customer, One Stock Pool, One Connected Experience
      (Converge Roadshow)
    10 Nov · Session 3 Leadership & Influence

    MAKING CX EVERYONE'S RESPONSIBILITY

    • Workshop 1 Panel: CX Beyond the CX Team: Who Really Owns the Experience?
    • Workshop 2 Rogerwilco: Unpacking the CX 2026 Report
    • Workshop 3 XMwize Solutions: Help Us Write the Human-First CX Book: Your experience. Your ideas. Your words. Join this interactive workshop and help co-author a one-of-a-kind Human-First CX book
    • Workshop 4 Workshop 3.4 Reserved For Diamond Sponsor
    • Workshop 5 WhatsApp & Marketplace Commerce: Where Will the Next Retail Sale Come From?
      (Converge Roadshow)
    • Workshop 6 Reserved For Diamond Sponsor 2
      (Converge Roadshow)
    10 Nov · Session 4 Contact Centres & Service Ops

    DELIVERING THE EXPERIENCE

    • Workshop 1 Panel: From Contact Centre to Experience Centre: The Human + AI Workforce
    • Workshop 2 Reserved For Platinum Sponsor 2
    • Workshop 3 The Resolution Revolution: Customers Don't Want an Answer. They Want Their Problem Solved
    • Workshop 4 Panel: Beyond the Queue: Transforming the Citizen Experience
    • Workshop 5 Panel: From Discovery to Doorstep: Can Retail Actually Deliver on the Customer Promise?
      (Converge Roadshow)
    • Workshop 6 Reserved For Diamond Sponsor 3
      (Converge Roadshow)
    10 Nov · Session 5 Journey Design

    FIXING WHAT MATTERS

    • Workshop 1 Panel: One Customer. One Experience: Fixing Broken Handoffs
    • Workshop 2 Reserved For KPMG 2
    • Workshop 3 The Experience We Don't Measure
    • Workshop 4 Panel: Moments That Matter: Identifying the Journeys Worth Fixing First
    • Workshop 5 AI That Actually Works: From Retail Hype to Measurable Results
      (Converge Roadshow)
    • Workshop 5 Panel: Loyalty, Retention & the Post-Purchase Experience: From Transaction to Lifetime Value
      (Converge Roadshow)
    10 Nov · Evening Awards

    CX Awards Ceremony

    • Format Celebrating the standout customer experience teams and leaders across Africa — the fitting close to two days of insight, connection and inspiration.
    • Details Award categories and nominees to be announced. The evening caps the Johannesburg edition of CEM Africa 2026.
    CX Awards Ceremony

    Celebrating Africa's standout CX teams and leaders — category details coming soon.

    7 sessions. 20 workshops. One day.

    The full programme has the timings, the speakers, and every session detail.

    Register Today

    Building Trust. Driving Growth. Shaping the Future.

    Two focused sessions explore CX ROI & business value and the future African customer

    11 Nov · Session 6 CX ROI & Business Value

    Linking CX to Revenue, Retention and Cost

    • Workshop 1 Panel: CX Has a Business Problem: Proving the Value of Experience
    • Workshop 2 Workshop 6.2 : From Insight to Investment: Where Should CX Spend Its Money?
    • Workshop 3 Workshop 6.3 Reserved For Diamond Sponsor
    • Workshop 4 Panel: The CFO's View of CX: What Makes an Experience Investment Worth It?
    11 Nov · Session 7 The Future African Customer

    WHAT COMES NEXT

    • Workshop 1 Panel: What Africa's Best Brands Are Doing Differently
    • Workshop 2 AI Doesn't Need to Be Human. It Needs to Be Useful.
    • Workshop 3 Workshop 7.3: One Customer Doesn't Exist: Designing for Five Generations
    • Workshop 4 Panel: The Customer We Haven't Met Yet
    7 sessions. Two days. The CX Awards.

    The full programme has the timings, the speakers, and every session detail.

    Register Today

    CEM Africa Johannesburg 2026 Full live Programme

    10 - 11 November 2026 CEM Africa Johannesburg Edition

    CORPRATE

    Single Delegate Passes

    Package Includes:

    • Access to workshops
    • Access to CEM Africa Awards evening
    • Networking lunch function
    • Certificate of participation
    • Refreshments
    R13,225
    Prices Increase on the 30TH September

    R10,925
    Including VAT

    Book Now, Pay online

    Click here to secure your seat and make an online card payment

    Request an Invoice

    Click here to Book your seat and have sales contact you to draw up an Invoice to pay by Bank transfer / EFT

    TEAM

    5 + 1 Free Delegate Passes

    Package includes:

    • Access to workshops
    • Access to CEM Africa Awards evening
    • Networking lunch function
    • Certificate of participation
    • Refreshments
    R66,125
    Prices Increase on the 30TH September

    R54,625
    Including VAT

    Book Now, Pay online

    Click here to secure your seat and make an online card payment

    Request an Invoice

    Click here to Book your seat and have sales contact you to draw up an Invoice to pay by Bank transfer / EFT

    TEAM PLUS

    10 + 2 Free Delegate Passes

    Package includes:

    • Access to workshops
    • Access to CEM Africa Awards evening
    • Networking lunch function
    • Certificate of participation
    • Refreshments
    R132,250
    Prices Increase on the 1st September

    R109,250
    Including VAT

    Book Now, Pay online

    Click here to secure your seat and make an online card payment

    Request an Invoice

    Click here to Book your seat and have sales contact you to draw up an Invoice to pay by Bank transfer / EFT

    Request Further Information

    Fill in the form below and our team will help you with information about the event, and answer any questions you have.

    CEM Africa AI Event Assistant

    CEM Africa

    CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.

    Contact

    Exhibit or Sponsor CEM Africa
    Attend CEM Africa

    For other enquiries contact:

    T: +27 21 700 3500
        +27 21 700 3512

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