CX NEWS in AFRiCa

Your go-to source for the latest news on CEM and updates on the customer experience. Stay informed and up-to-date with our regular posts.

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Nov 7, 2024

Building Trust Through AI in Customer Experience

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Oct 8, 2024

How a Leading Digital Bank Achieved Customer-Centric Success with Smoke CI

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Oct 7, 2024

Hyper-Personalisation and the Art of Reshaping the Customer Experience

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Aug 14, 2024

Omnichannel Customer Experience – Going to the Customer

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Aug 14, 2024

Embracing Conscious Consumers: Enhancing Customer Experience through Sustainability

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Aug 13, 2024

Preparing for the future of CX by harnessing the power of cloud and embracing the rise of AI

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Jun 25, 2024

AI in Experience Orchestration

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Jun 24, 2024

Practical guide to mastering journey management

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Jun 24, 2024

2024 Contact Center Buyer’s Guide

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