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    CX NEWS in AFRiCa

    Your go-to source for the latest news on CEM and updates on the customer experience. Stay informed and up-to-date with our regular posts.

    Jun 11, 2024

    Apple Partners with OpenAI to Incorporate ChatGPT into iOS 18

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    Jun 6, 2024

    Advanced Metrics and Frameworks for Measuring the Impact of CX Initiatives on Revenue, Customer Retention, and Brand Loyalty

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    May 30, 2024

    Advanced Customer Journey Mapping: Everything You Need to Know

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    May 24, 2024

    Omni-Channel Customer Engagement Strategies: Enhancing Connectivity and Experience

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    May 23, 2024

    Why customer experience is now considered the number one differentiator -nlightencx

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    May 23, 2024

    Client retention is the key to much-needed SA business growth – nlightencx

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    May 23, 2024

    Unlocking Africa’s Digital Future: The Rise of Chenosis API Marketplace

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    May 20, 2024

    Enhancing The Healthcare Experience- Smoke Cl

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    May 13, 2024

    Plotting the journey to generative AI adoption in the contact centre. By Connect

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