X
  • About VUKA
  • How to Influence
  • Advertise
  • News & Media
  • Contact Us
  • VUKA Group
    • CEM

    CX NEWS in AFRiCa

    Your go-to source for the latest news on CEM and updates on the customer experience. Stay informed and up-to-date with our regular posts.

    Jul 31, 2026

    The Trust Gap: Why Bad AI Will Damage CX Faster Than Poor Service Ever Did

    Read Full Article

    Jul 27, 2026

    CEM Africa 2026 Welcomes Three Influential Global Speakers

    Read Full Article

    Jul 24, 2026

    The promise-performance gap: the customer experience metric most organisations never measure

    Read Full Article

    Jul 23, 2026

    Human Impact with AI: What Afrizan Does with the Capacity AI Creates

    Read Full Article

    Jul 22, 2026

    The hidden cost of delayed decisions in the contact centre. Why “good enough” reporting is no longer good enough.

    Read Full Article

    Jul 21, 2026

    How Agentic AI Improves CX: What to Expect Before You Deploy

    Read Full Article

    Jul 20, 2026

    Why call centre CX belongs at the centre of CEM Africa 2026

    Read Full Article

    Jul 17, 2026

    Who Do Your Customers Tell the Truth To?

    Read Full Article

    Jul 13, 2026

    Why retail and commerce CX belongs at the centre of CEM Africa 2026

    Read Full Article

    View more

    CEM Africa

    CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.

    Contact

    Exhibit or Sponsor CEM Africa
    Attend CEM Africa

    For other enquiries contact:

    T: +27 21 700 3500
        +27 21 700 3512

    Get social

    Organised by

    In Partnership

    Proud Partners To:
    Proud Partners To:
    © Copyright 2026 CPD Accredited by the SAIEE