CEM Africa Awards | 10 November 2026 | NH Hotel | Sandton | JohannesburgCustomer Experience Africa Awards

The CEM Africa Awards celebrates and promotes the highest level of customer experience across Africa, striving for excellence in every touch.

The Customer Experience Africa Awards will take place on 10 November 2026 at NH Hotel in Sandton, Johannesburg.

Applications are now open!

80 + entries from leading CX professionals
31 finalist
4 categories - 8 Awards
8 incredible winners
5 prestigious judges
One night celebrating the best of the best in CX from across the continent

Whether you're a CX professional, a business leader, or an organisation dedicated to creating exceptional customer experiences, the CEM Africa Awards is your opportunity to shine. We'll see you in 2026!

Submit your application now

CEM Awards 2026 Award Categories

Four pillars of customer excellence, recognising Africa's best across every dimension.

People Awards

CX Leader of the Year
Breaking Barriers in CX
Rising Star in CX

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People Awards

CX Leader of the Year This prestigious award celebrates individuals who have attained remarkable success and wielded their strategic influence to propel their company to victory, honouring their steadfast dedication and visionary impact on the CX landscape.
Breaking Barriers in CX This award pays homage to the brilliance, innovation, and leadership of industry trailblasers, who not only excel in CX tech but also champion diversity, actively reshaping the industry for the better.
Rising Star in CX This award highlights emerging talents in the initial stages of their careers, already creating a buzz in the CX industry. Their undeniable potential to make a positive impact is celebrated, marking the beginning of a promising journey ahead.

Innovation Awards

Best overall CX solution
Best use of AI
Best Enterprise Contact

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Innovation Awards

Best overall CX solution This accolade honours a company that has undergone an impressive CX transformation, leveraging innovative technology. Their success story stands as a testament to the profound impact of innovation in crafting unforgettable customer experiences.
Best use of AI This award applauds vendors utilising artificial intelligence to enhance communication and collaboration experiences. Their innovative approach has reshaped the customer journey, delivering unparalleled and exceptional experiences.
Best Enterprise Contact Center Platform This award honours contact center platform vendors offering comprehensive solutions, encompassing omni-channel support and advanced analytics. These platforms serve as the backbone for top- tier enterprises, fueling unparalleled customer experiences.

Transformation Awards

Best Customer Experience Team of the Year

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Transformation Awards

Best Customer Experience Team of the Year This award acknowledges organisations that have leveraged strategy and technology to provide exceptional customer experiences. The winning team will demonstrate their pioneering efforts in ushering in a new era of customer-centric excellence.

Government Awards

Best Digital Transformation in Public Services
Best Citizen Experience Initiative

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Government Awards

Best Digital Transformation in Public Services This award recognises a government initiative that has used digital innovation to enhance public service delivery, efficiency, and accessibility. It celebrates projects that have improved citizen engagement through e-government platforms, automation, or mobile services. The initiative should demonstrate measurable impact, addressing challenges such as digital inclusion and infrastructure gaps in Africa.
Best Citizen Experience Initiative This award honours a government-led programme that has significantly improved how citizens interact with public services. It recognises initiatives that enhance accessibility, reduce bureaucracy, and improve response times in areas such as healthcare, municipal services, or social welfare. The project should demonstrate a citizen-first approach, particularly benefiting underserved communities in Africa.

Submit your application

4 simple steps CXA Award applications

Fill in your application form via our website from May 15th
Applications in review - weekly leading up to the event
Finalists will be announced in October 2026
The cocktail party and awards take place on November 10th 2026

Submit your application for 2026

CXA 2025 Winners

CUSTOMER EXPERIENCE AFRICA AWARDS 2025 EVENT HIGHLIGHTS

The Customer Experience Africa Awards 2025 took place on the 20th of November 2025 at NH Hotel in Sandton, Johannesburg.

A huge congratulations to all of the finalists, and winners.

A special thank you to our lead sponsor NiCE, our prestigious judges, and all the incredible companies that entered the awards!

What you need to know:
A glamorous evening of entertainment, connection and celebration of the very best in CX across the continent