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    CXA Awards | 30 July 2024 | Century City Conference Centre | Cape TownCustomer Experience Africa Awards

    The CX Africa Awards celebrates and promotes the highest level of customer experience across Africa.

    • CEM and the Customer Experience Africa awards would like to congratulate all of our esteemed winners!
    • We look forward to the 2025 edition!
    • Keep an eye on this page for nomination details
    • Keep scrolling to relive the night through our photo gallery




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    CXA 2024 winners

    Rising Winner
    Barriers Winner
    Leader Winner
    Overall CX Winner
    Contact Winner
    AI Winner
    Overall CX Winner

    CX Awards Categories 2024

    People Awards

    • CX Leader of the year

      This prestigious award celebrates individuals who have attained remarkable success and wielded their strategic influence to propel their company to victory, honouring their steadfast dedication and visionary impact on the CX landscape.
    • Breaking barriers in CX

      This award pays homage to the brilliance, innovation, and leadership of industry trailblazers, who not only excel in CX tech but also champion diversity, actively reshaping the industry for the better.
    • Rising star in CX

      This award highlights emerging talents in the initial stages of their careers, already creating a buzz in the CX industry. Their undeniable potential to make a positive impact is celebrated, marking the beginning of a promising journey ahead.

    Innovation Awards

    • Best overall CX solution

      This accolade honours a company that has undergone an impressive CX transformation, leveraging innovative technology. Their success story stands as a testament to the profound impact of innovation in crafting unforgettable customer experiences.
    • Best use of AI

      This award applauds vendors utilising artificial intelligence to enhance communication and collaboration experiences. Their innovative approach has reshaped the customer journey, delivering unparalleled and exceptional experiences.
    • Best Enterprise Contact Center Platform

      This award honours contact center platform vendors offering comprehensive solutions, encompassing omni-channel support and advanced analytics. These platforms serve as the backbone for
      top-tier enterprises, fueling unparalleled customer

    Transformation Awards

    • Best Customer Experience Team of the Year

      This award acknowledges organisations that have leveraged strategy and technology to provide exceptional customer experiences. The winning team will demonstrate their pioneering efforts in ushering in a new era of customer-centric excellence

    4 simple steps CXA Award applications

    1. Fill in your application form
    2. Applications in review - weekly leading up to the event
    3. Finalists will be announced
    4. The cocktail party and awards take place on 1st night of CEM 2025

    About Customer Experience Management Africa Summit

    CEM Africa electrifies industry leaders with cutting-edge
    strategies and innovative solutions for mastering
    customer experience. From riveting keynote speeches
    to dynamic panel discussions, attendees delve into the
    latest trends and best practices, igniting a passion for
    revolutionising customer satisfaction.

    Request Further Information

    Fill in the form below and our team will help you with information about the event, and answer any questions you have.

    SUPPORT & FAQ’S

    If your question isn’t answered below, click on the button below to ask us directly.

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