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Julia Ahlfeldt CX Consulting

Julia Martin Ahlfeldt is a Certified Customer Experience Professional (CCXP) and trusted advisor to Fortune 500 brands, helping organisations turn customer experience into measurable business value. She specialises in CX strategy, leadership alignment, AI-driven innovation, and ROI quantification, enabling companies to bridge the gap between CX ambition and execution. Julia is also a sought-after keynote speaker, delivering engaging, thought-provoking talks on customer-centricity, employee engagement, and the evolving role of AI in CX transformation. An active member of the Customer Experience Professionals Association (CXPA), she contributes to the growth and advancement of the CX profession through mentorship, advocacy, and thought leadership.