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    Meet Our Advisory Board

    Meet a team of thought leaders who share our commitment to a the future of CX in Africa.

    Reshaping Customer Interaction

    The CEM Africa Advisory Board comprises a dynamic group of CX leaders, experts, and consultants who actively shape the programme. With their extensive industry knowledge and forward-thinking insights, they collaborate closely with the event's organising team to curate an engaging program of sessions, programme, and discussions.

    Co-Creators of our Programme

    CEM Africa is created by the industry for the industry


    Anton de Wet

    Chief Client Officer


    Team Wakabayashi

    Dennis Wakabayashi

    CX Industry influencer

    Team Wakabayashi


    Helen Bywater

    Global Head of CX Service Design


     Coligo group (Pty) Ltd

    Janet Souter-Dantu

    Managing Director

    Majid Al Futtain

    Qaalfa Dibeehi

    Dean of the Customer Experience Leadership

    Majid Al Futtain

    MR D

    Alex Wörz



    Simon Broadbent


    The reason we attend the CEM is that we get the opportunity of learning from peers about how to implement technology to generate a more efficient and meaningful return on investment, as well as evaluating data through a different lens to produce the kinds of insights that bring excellent customer experience to how we service our clients.

    Duncan Mnisi
    Head : CX & Operations

    Have a Question?

    If you have a question about the advisors or the conference in general, click through to our contact form. We value diverse thoughts and constructive feedback. Our mission is one of passion and we believe we need everyone’s involvement to make a better tomorrow.

    2024 Sponsors

    Lead Sponsor
    Diamond Sponsors
    Research Partner
    Platinum Sponsors
    Connect SA
    Gold Sponsors
    Service Now
    Silver Sponsors
    Smoke CI
    Innovation Sponsors
    Whatsapp Partner

    Request Further Information

    Fill in the form below and our team will help you with information about the event, and answer any questions you have.