2Ring helps organizations improve customer experience through real-time insights, reporting, alerting, automation, and AI-powered solutions. Built on more than 20 years of innovation within the Cisco ecosystem and now supporting multiple leading CX platforms, we help businesses turn data into better decisions and better customer outcomes.

Our solutions are used by organizations across financial services, healthcare, government, retail, telecommunications, and many other industries. By integrating contact center platforms with business applications such as Salesforce, Microsoft Dynamics 365, ServiceNow, Microsoft Teams, and Webex, we ensure that critical information reaches the right people at the right time.

With roots in the Cisco ecosystem and support for multiple leading CX platforms today, 2Ring combines deep contact center expertise with the flexibility modern organizations require.

At CEM Africa, we will showcase how businesses can move from reactive operations to proactive customer experience management using real-time intelligence, AI-driven insights, and actionable reporting.