Ms. Wavi Mungala is an award-winning Customer Experience and Communications leader with over 20 years of experience across global hospitality brands in the United States, as well as a Head of CX & Communications in Kenya’s tier one banking and public sectors.
She currently serves as a Board Director at the Institute of Customer Experience (ICX) Kenya, the Strathmore University Research and Consulting Centre (SRCC) in Kenya, and sits on the Research Commission of the Africa CX Leaders Forum – contributing to the advancement of CX practice, insight, and thought leadership.
Wavi is the Founder and Convener of the CX Possibilitarians Group, a growing professional community of over 500 customer experience practitioners across Kenya. Through this platform, she champions CX leadership and service excellence, hosts the CX Possibilitarians Podcast, and leads mentorship programs for emerging CX and communications leaders.
She is also an Executive and Personal Development Coach, as well as a certified Project Management Professional, bringing a multidisciplinary approach to leadership, transformation, and impact.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
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For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
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