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Absa Bank Mauritius

Shaun Edmeston is a senior banking and transformation executive with over 20 years of leadership experience across enterprise banking, customer experience, digital transformation, and regulated financial services environments in Africa. He is currently an Executive at Absa Bank Mauritius, where he holds enterprise‑wide accountability for Customer Experience across all products, channels, and operations.

Shaun has led a multi‑year digital and customer transformation programme, delivering an 80% improvement in customer experience outcomes, significant operational efficiency gains, and materially improved conduct and risk controls. His work includes large‑scale client migrations, AI‑enabled service redesign, and modernisation of customer‑originating and servicing environments.

Beyond executive leadership, Shaun serves as an Independent Non‑Executive Director and Chair of the Audit, Risk, Compliance & Governance Committee at a fund administrator. He is a published author on corporate culture and customer impact, and a frequent contributor to executive forums on customer‑centric growth, governance, and transformation. Shaun brings a distinctive perspective that bridges strategy, customer outcomes, operational reality, and regulatory accountability.