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IRDM College Eswatini

Dr. Oliver Museka is a renowned customer experience practitioner, scholar, and business consultant. He serves as Executive Secretary of the Eswatini Customer Experience Practitioners, where he leads national advocacy for service excellence and CX capability building. A thought leader in service transformation, Dr Museka has consulted across public and private sectors to embed customer-centric cultures. In 2026 he was honored with the Global Excellence in Customer Experience and Service Transformation Award by Cleveland, presented in Alicante, Spain, in recognition of his impact on CX practice and leadership in Eswatini and African continent