Joven Pillay, KPMG’s EMEA Customer Consulting Leader and Customer & Digital Partner for Southern Africa. With 20 years of experience advising organisations across Africa, Europe, North America and the Pacific, he helps executive teams use customer experience as a driver of growth, transformation and competitive advantage. Joven has built and led customer consulting practices in both South Africa and Ireland and has led large-scale customer and digital transformation programmes across banking, insurance, consumer markets, technology and the public sector. He brings a uniquely global perspective on how AI, customer experience and business transformation intersect to create measurable business value.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
Exhibit or Sponsor CEM Africa
Attend CEM Africa
For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
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