Ian Golding is a globally recognized customer experience (CX) specialist, consultant, author, and keynote speaker. A Certified Customer Experience Professional (CCXP) and Lean Six Sigma Master Black Belt, he has spent more than 30 years helping organizations improve customer-centricity and business performance. After holding senior roles in financial services, retail, and other sectors, he founded his own customer experience consultancy in 2012 and has since worked with organizations across more than 60 countries. Golding is a founding member of the Customer Experience Professionals Association (CXPA), the author of the book Customer What?, and is widely regarded as one of the leading voices in the field of customer experience.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
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T: +27 21 700 3500
+27 21 700 3512
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