Andrew is a highly accomplished Customer Experience, Digital Transformation and Customer Strategy executive with more than 20 years of leadership experience across telecommunications and financial services. Having held senior leadership positions with Airtel, VMobile/Vodacom, Celtel, Zain, MTN, Etisalat (9mobile), Smile Communications and Access Bank, he brings a unique combination of telecom, banking, technology and customer transformation expertise.
Andrew has built his career across multiple disciplines including Customer Experience Strategy, Customer Insights & Analytics, Customer Journey Design, Digital Transformation, Contact Centre Operations, Customer Intelligence, Service Delivery, Business Strategy and Enterprise Transformation. His background in both technology and customer operations allows him to bridge the gap between business, IT and customer-facing functions, making him particularly effective at leading enterprise-wide transformation programs.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
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For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
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