CEM Africa 2026 Tickets

CEM Africa Summit is an annual event held in Cape Town, focusing on Customer Experience Management (CEM). The summit brings together industry leaders, professionals, and experts to discuss the latest trends, challenges, and innovations in customer experience.

CEM features keynote speeches, panel discussions, workshops, and networking opportunities. Attendees gain insights into improving customer engagement, leveraging technology for better customer service, and enhancing overall customer satisfaction. The event is a significant platform for sharing knowledge and best practices in the field of customer experience management.

Join us to shape the future of CX, learn, and drive tangible impact in your business.

CEM Africa Sponsors are leaders in their commercial field, they drive the industry in innovation and development. Our Sponsors represent a cross section of the customer experience industry and lead the continent to a smarter CX future.

You can find the 2025 Sponsor & Exhibitor List Here

CEM Africa Summit attracts a diverse group of attendees, including:

C-Suite Executives: CEOs, CIOs, CMOs, and other top-level executives from various industries who are responsible for shaping and implementing customer experience strategies.

Customer Experience (CX) Professionals: Managers, directors, and specialists in customer experience, customer service, and customer success who are focused on improving customer interactions and satisfaction.

Marketing Professionals: Marketing managers and directors looking to integrate customer experience into their marketing strategies.

IT and Technology Experts: IT managers, data analysts, and technology officers who provide the technical backbone for customer experience initiatives.

Consultants and Solution Providers: Firms and individuals offering tools, services, and solutions to enhance customer experience.

Industry Analysts and Thought Leaders: Experts and researchers who study customer experience trends and provide insights and forecasts.

Business Development and Sales Professionals: Individuals looking to understand customer needs better and improve their engagement and sales strategies.

Human Resources Professionals: HR managers and directors interested in understanding how employee experience impacts customer experience.

Please speak to our sales team who are ready to build a suitable package just for you.

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Financial Services: Banks, insurance companies, and fintech firms focused on enhancing customer interactions and service quality.

Retail and E-commerce: Retailers and online merchants looking to improve customer satisfaction and loyalty through better service and personalized experiences.

Telecommunications: Telecom operators and service providers aiming to enhance customer support and engagement.

Healthcare: Hospitals, clinics, and healthcare providers working to improve patient experience and service delivery.

Hospitality and Tourism: Hotels, travel agencies, and tourism operators focusing on providing exceptional guest experiences.

Automotive: Car manufacturers and dealerships looking to enhance customer relationships and service experiences.

Technology and IT Services: Tech companies and IT service providers aiming to leverage technology for better customer engagement and support.

Utilities: Energy and water companies focused on improving customer service and communication.

Public Sector: Government agencies and public service organizations striving to enhance citizen engagement and service delivery.

Education: Educational institutions and edtech companies working to improve student and parent experiences

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Expert-led sessions: Workshops are led by industry experts, thought leaders, or experienced practitioners who provide practical insights, case studies, and hands-on activities.

Interactive format: These sessions are highly interactive, encouraging participation through group discussions, exercises, role-playing, and Q&A sessions.

Focused topics: Each workshop focuses on a particular theme or challenge in customer experience management, such as digital transformation, customer journey mapping, data analytics, or customer-centric culture.

Small groups: Workshops are often conducted in smaller groups to ensure effective interaction and personalised attention from the facilitators.

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Selection notification: 2 weeks prior to the event, look out for an email notification to start selecting your preferred workshop sessions. Review the detailed agenda and workshop selections available. This will include descriptions of each workshop, the topics covered, and the facilitators.

Assess relevance: Choose workshops that align with your specific interests, professional needs, and the challenges you face in your role or industry.

Consider the schedule: Look at the timing of each workshop to ensure they fit into your overall schedule for the summit. Make sure to avoid overlapping sessions that might be of interest.

Register early: Workshops may have limited seats due to their interactive nature. Register early to secure your spot in the sessions that are most relevant to you.

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CEM Africa Summit does not offer single-day tickets. The standard ticket options available for the summit are full-access passes for the entire duration of the event, which spans three days. These tickets provide comprehensive access to all strategic conference sessions, workshops, matchmaking, networking functions, CX Awards evening and the solutions showcase floor.

Register early to access the event’s networking platform sooner, allowing you to start scheduling meetings well in advance.

Profile setup: Ensure your attendee profile is complete and highlights your interests and objectives. This helps others understand your goals and facilitates better matchmaking.

Request meetings: Use the event’s networking tools to send meeting requests to other attendees. Be clear about the purpose of the meeting and what you hope to achieve.

Be proactive: Follow up on meeting requests and confirmations. If someone hasn’t responded, a polite reminder can help ensure the meeting is scheduled.

By taking advantage of these one-on-one business meetings, you can maximise the value of your time at the CEM Africa Summit and build strategic relationships that benefit your business.