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XMwize Solutions

Shivonn Cunha, CCXP, ACXP® Shivonn Cunha is the Experience Delivery and Learning Executive at XMwize Solutions, where she helps organisations translate customer experience strategy into practical capability through learning, facilitation and operational delivery. A globally certified Customer Experience Professional (CCXP) she combines analytical thinking with a passion for helping people build confidence, capability and customer-centric habits. With more than two decades of leadership experience spanning education, operations and business management, Shivonn has built her career around developing people, strengthening teams and creating environments where both employees and customers can thrive. Before joining XMwize, she led multiple businesses in the education sector, where she developed a reputation for coaching high-performing teams, improving customer relationships and embedding service excellence into day-to-day operations. At XMwize, Shivonn plays a central role in designing and facilitating immersive learning experiences, supporting customer experience programmes, developing thought leadership content and helping organisations turn insight into meaningful action. She is passionate about making Customer Experience practical, measurable and accessible for leaders and frontline teams alike. Known for her warmth, energy and ability to simplify complex concepts, Shivonn believes that exceptional customer experiences begin with confident, empowered employees. Her work focuses on bridging the gap between strategy and execution; helping organisations create experiences that people genuinely remember.