Serisha Iyer is a product, CX and data professional with one consistent conviction: she wants to know what clients actually think, and she builds systems to find out. Her work lives at the intersection of rigour and intuition, forming sharp hypotheses about what clients need, getting close enough to test them honestly and building the feedback loops and operating models to turn insight into something real. She believes technology is most powerful when it is applied with intention and clarity, in genuine service of the people it is meant to reach. With a background in philosophy and a practice as a yoga teacher, she thinks precisely, holds complexity lightly and tends to ask one question too many.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
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For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
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