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    NiCE

    Phiwokuhle Francis

    Senior Portfolio Solution Engineer

    Phiwokuhle Francis is a CX technology professional at NiCE with experience in digital customer engagement and cloud communications across Africa. Passionate about innovation and customer-centric transformation, he works with organisations to leverage modern CX technologies that enhance customer experiences and drive business growth.

    Oct 9, 2026

    TRAINED TO CARE. NOT ALLOWED TO HELP.

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    Sep 7, 2026

    CEM Africa 2026 closes on a high with a strong community response

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