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    PEP

    Peter Fortune

    Head of E-commerce & Digital

    Peter Fortune is the Head of Digital at PEP, where he leads the retailer’s digital transformation across eCommerce, marketing, and customer experience. With a Master’s in Multimedia and Digital Broadcasting, he brings over a decade of experience in merging technology and creativity to build meaningful digital connections. Peter is passionate about innovation, storytelling, and empowering teams to deliver.

    Sep 7, 2026

    CEM Africa 2026 closes on a high with a strong community response

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    Aug 31, 2026

    From CX Ideas to Action: Three No-Code Principles for Building Better Customer Experiences Faster

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