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Absa Group

Nthabiseng Chokwe is a Design, Digital and Customer Experience leader with nearly a decade specialising in customer experience and over ten years in financial services. Her career spans Financial services, FMCG, Fintech and Retail, where she has led customer-led transformation, digital innovation and business improvement initiatives. She currently serves as Executive: Digital Experience Design for Business Banking at Absa, shaping digital experiences that simplify banking, accelerate digital adoption and create business value. Her expertise spans digital transformation, UX/UI, customer journey design, performance and optimisation, continuous improvement and innovation. Nthabiseng holds an MBA from Henley Business School, is a Lean Six Sigma Black Belt and Design Thinking practitioner, and is a passionate advocate for using design, digital and customer insight to drive meaningful business transformation. Nthabiseng champions customer-led transformation. As a sought-after speaker and thought leader, she shows how to design experiences that change behaviour, use digital to reinvent businesses, and link customer needs, technology, data and innovation to results that can be measured.