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RMB

Mumbi Odame is an Accredited Customer Experience Coach and Mentor with the BP Group. She has vast experience in Experience Management having held leading roles in Experience Strategy, Insights, Measurement, Experience Design and driving a client-centric culture in large financial institutions. She has been pivotal in shaping the practice of experience management through thought-leading conference presentations and training. Mumbi is passionate about building new business models and the role experience design plays in creating a better life for every human. She is a founding director of Customer Experience South Africa (CXSA), a professionals association involved in formalising the CX profession in South Africa. Having been involved in shaping the client experience practice in two large organisations, Mumbi recently took on the role of Head of Client Experience and Design at RMB and is currently making her mark as a transformative CX leader.