Marilyn Apata is a dynamic Customer Experience leader and business coach with 15+ years driving operational excellence across Healthcare, Oil & Gas, and Logistics. She currently serves as Regional Customer Experience Manager at DHL Express Sub-Saharan Africa, where she leads customer-centric strategy across the region. A specialist in building high-performing multicultural teams, Marilyn blends digitization and innovation to unlock integrated business value across North America, Europe, and Africa. She’s known for forging strong global partnerships and leading transformative projects that deliver measurable growth in both business performance and customer satisfaction. Marilyn is passionate about sustainability and social impact — championing initiatives that uplift local communities and inspire hope across Africa.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
Exhibit or Sponsor CEM Africa
Attend CEM Africa
For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
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