< Go Back

2Ring

As Senior Director of Sales Engineering for EMEA, Marco leads presales and solution design across the customer care industry, working closely with sales teams to shape and win opportunities through a consultative approach that aligns the right software and services to real business outcomes. His focus is the CCaaS ecosystem, helping clients elevate Webex Contact Center through 2Ring solutions including real time dashboards, agent gadgets, active and pro-active alerting, and historical reporting based on Power BI. The result: better visibility, stronger agent engagement, and a superior customer experience.