Luke Duffell is the Director of Customer Service Automation, Solution Engineering at NiCE. With over 20 years of experience in the contact centre and CX space, he specialises in AI-driven automation, workforce management, and strategic solution design, helping global organisations optimise service delivery and customer engagement. Luke is known for aligning technology with business goals to drive efficiency, consistency, and innovation.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
Exhibit or Sponsor CEM Africa
Attend CEM Africa
For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
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