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STANDARD TRUST LIMITED (SBSA)

Keke is passionate about understanding people and has spent more than 20 years helping organisations create meaningful connections with their clients, primarily in the financial services sector. Her experience spans research, client experience, ux design, and voice of the customer programmes. A published author and award-winning researcher, Keke combines deep insight with a natural gift for storytelling, bringing customers’ voices to life in a thoughtful and authentic way. Beyond her professional work, she is a qualified facilitator and coach who actively supports community development initiatives, earning recognition for her contribution to social impact. Keke believes that exceptional client experiences start with engaged, emotionally intelligent employees. She is driven by a passion for helping people, teams, and organisations grow through greater self-awareness, connection, and accountability. She holds a master’s degree in social sciences, a diploma in client experience design, and a postgraduate diploma in digital business.