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KPMG South Africa

Joven Pillay is KPMG’s EMEA Customer Consulting Leader and Customer & Digital Partner for Southern Africa. With 20 years of consulting experience across Africa, Europe, North America and the Pacific, he advises senior executives on turning customer experience into a catalyst for growth, transformation and competitive advantage. A recognised practice builder and transformation leader, Joven played a foundational role in establishing PwC’s Customer Consulting practice in South Africa before moving to Ireland, where he built and led PwC Ireland’s Customer practice. He joined KPMG as a Partner in October 2025 to help shape and grow its customer consulting ambition across Southern Africa and EMEA. His experience spans banking, insurance, asset and wealth management, consumer markets, technology and the public sector. Known for combining strategic insight, creativity, technology and commercial discipline, Joven brings a distinctly global perspective on how organisations can translate customer ambition into measurable business value.