< Go Back

Cisco

Jabulile Mabuza is a Customer Experience Specialist at Cisco, where she leads the Contact Centre and broader Customer Experience (CX) portfolio across Sub-Saharan Africa. With nine years of experience in the IT industry, she works with organisations across diverse industries to transform customer engagement through technology and innovation. Her regional role gives her a broad perspective on evolving customer expectations, industry challenges and digital transformation opportunities. Passionate about customer-centric innovation, Jabulile partners with business and technology leaders to develop CX strategies that align with business objectives, enhance customer experiences and deliver measurable value.