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Cisco

Jabulile Mabuza is a Customer Experience Specialist at Cisco, where she leads the Contact Centre and broader Customer Experience portfolio across Sub-Saharan Africa. With nine years of experience in the IT industry, she works with business and IT leaders to design customer-centric strategies that enhance customer engagement, accelerate digital transformation, and deliver measurable business outcomes. Passionate about technology and innovation, Jabulile is dedicated to helping organisations create exceptional customer experiences that drive sustainable growth.