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FNB

Francois Retief is a seasoned industrial engineer with over a decade of experience in banking, engineering, customer service and CX. As the Head of Customer Experience for FNB Personal & Private Segment, Francois leverages his extensive background to drive innovative service solutions and enhance customer satisfaction. He earned both his Bachelor’s and Honours degrees in Industrial Engineering from the University of Pretoria and is a certified Lean Six Sigma Black Belt. Francois is dedicated to applying engineering principles to solve complex business challenges and elevate the customer experience. Outside of work, he enjoys traveling and delving into business biographies or fiction.