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Metropolitan

Enrico Amos is the Client Experience & Recovery Lead at Metropolitan and an ACX-Master®, with a passion for understanding client needs and leveraging CSAT insights to identify opportunities, enhance client journeys, and foster a culture of continuous improvement. He is inspired by the opportunity to turn negative experiences into positive outcomes that build trust, loyalty, and advocacy, with a guiding belief that the difference between good and great is consistency, every client, every day.