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Microsoft South Africa

Dheshia Kanniah is a Senior Solution Engineer for AI Business Solutions at Microsoft, with extensive experience helping organisations use technology to transform customer engagement and business processes. Her background spans Microsoft Dynamics 365, CRM, solution architecture, business analysis and enterprise technology implementations. Throughout her career, Dheshia has worked across both technical and business disciplines, giving her the ability to translate complex technology into practical solutions that address real-world business needs. She is passionate about the role that AI, data and intelligent business applications can play in creating more connected, personalised and meaningful customer experiences. Beyond technology, Dheshia is passionate about collaboration, mentorship and empowering women. She is also a freelance blogger with More Power 2 Her, a platform focused on encouraging women to support one another and creating conversations that drive positive change.