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    Infobip

    Dean Baker

    Head Enterprise Business

    As the Enterprise Business Lead for the SADC region at Infobip, a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey with AI as the driving force of innovation, Dean Baker brings over 25 years of experience in consulting, business development, sales and executive leadership at companies including Avaya, Orange and BT Group. A certified High-Performance Sales leader and a graduate of the University of Johannesburg, his expertise spans diverse industries including BFSI and Retail, and his insights into leveraging technology to achieve strategic objectives and foster innovation make him a highly relevant voice for CEM Africa 2026.

    Sep 7, 2026

    CEM Africa 2026 closes on a high with a strong community response

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    Aug 31, 2026

    From CX Ideas to Action: Three No-Code Principles for Building Better Customer Experiences Faster

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