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Mplus

Darren Henry turns customer and employee experience into business outcomes: better journeys, stronger top- and bottom-line performance, and new products and services. As Group VP at Mplus, he leads a consulting team that puts internal and external data to work, pairing it with Mplus’s operational strength to deliver Experience Intelligence: a system that redefines how AI and human teams work together. He starts with people, not platforms. Human-centred design, context and communication come first; technology follows. A two-time Insight250 winner specialising in financial services, insurance and telco, Darren has held senior roles in market research, client-side banking, consulting and BPO/SaaS. He knows what every stakeholder needs, from boardroom to front line.