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Elevated eXperience

Claire Boscq CSP has been ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years. An international keynote speaker and creator of the Heart-Led Business Growth Blueprint™, she brings over 30 years of expertise in Customer eXperience, mystery shopping, and employee engagement, earning her the nickname the CX Energizer.

Through her Heart-Led Business Growth Blueprint™, Claire helps organisations elevate customer experience by energising their people, harmonising their spaces, and leading with heart. She is also Co-Founder of Elevated eXperience, helping organisations connect Digital, Employee, and Customer eXperience to accelerate growth and strengthen human connection.

Author of five books, including two best-sellers, Claire was awarded the prestigious CSP (Certified Speaking Professional) designation in 2026 and has delivered high-impact keynotes in more than 30 countries, in both English and French.

Blending humour, storytelling, practical insight, and a touch of French flair, her sessions are engaging, dynamic, and immediately actionable, leaving audiences inspired, energised, and ready to take action. Elevating Customer eXperience, one heartbeat at a time.