Alma Angela Olela is one of Africa’s leading voices in customer experience and service transformation.
With over 16 years of experience, she is passionate about redefining how organizations translate customer insight into measurable business impact, particularly within complex sectors such as healthcare.
As Head of Customer Experience at Jubilee Health Insurance, Alma leads initiatives that combine empathy, digital innovation, and operational excellence to deliver seamless, human-centered journeys. She is a strong advocate for experience-led growth, focused on building customer-centric cultures and driving meaningful transformation.
Her work has earned global recognition, including CX Innovator of the Year at the WFIS Awards 2026, CX Leader of the Year Africa 2025 by CEM Africa, and a Top 5 global ranking in the CXM Stars 2026. She has also been recognized among the Top 50 Global CX Leaders by CXM Academy and named a finalist in Innovation and Culture at the Women in CX Awards.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
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For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
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