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The Messenger Network (TMN)

Anél du Plessis is the National Sales Manager at TMN, sitting at the intersection of business strategy, digital transformation, and customer experience. She specialises in guiding enterprise and mid-market organisations through workflow architecture and CRM optimisation using monday.com. In alignment with CEM Africa’s mission to shape the human future of CX, Anél’s session focuses on turning complex customer operations into streamlined, scalable systems that give teams back the time to focus on what matters most: authentic human relationships.