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    NiCE

    Andy Pike

    Senior Solution Engineer, AI

    Andy Pike is a Senior Solutions Engineer at NiCE with extensive experience in AI, conversational CX, and customer engagement technologies. Passionate about helping organisations transform customer experiences, Andy combines deep technical expertise with a practical understanding of enterprise CX strategy, enabling businesses to harness AI and automation to deliver seamless, personalised customer journeys.

    Oct 9, 2026

    TRAINED TO CARE. NOT ALLOWED TO HELP.

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    Sep 7, 2026

    CEM Africa 2026 closes on a high with a strong community response

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