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Cybit

Andre Prins is Director of Customer Experience at Cybit, with almost 30 years in customer service spanning contact centres, retail, ISPs, telecoms, and technology solutions providers. He has worked with teams across four continents and champions an agnostic approach to CX. A prolific voice in the CX community, Andre has written hundreds of LinkedIn articles for a following of more than 30,000, and has used his platform to elevate dozens of CX professionals. He is a member of the CXPA. His philosophy is simple: shake a hand, make eye contact, and listen to understand.