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  • CEM Africa Roadshow | 4 June 2025 KZN | UmhlangaElevating Connections, Transforming Experiences: Customer Experience Africa Summit Roadshow – Durban

    Transforming Customer Experiences in East Africa’s Thriving Market

    The CEM Africa Roadshow: Durban Edition is a dynamic, one-day event that brings the expertise and impact of the CEM Africa Summit to KwaZulu-Natal’s vibrant business hub. Tailored for CX professionals, business leaders, and innovators, this exclusive event offers actionable insights, expert-led workshops, and unparalleled networking opportunities.

    With a special focus on the evolving role of contact centers in driving exceptional customer engagement, the Durban edition highlights strategies, technologies, and success stories tailored to the unique challenges and opportunities of the KZN market. Join us to connect with thought leaders, enhance your CX strategies, and empower your contact center to become a critical driver of customer satisfaction and loyalty.

    Whether you’re looking to enhance customer engagement strategies, address regional challenges, or connect with CX thought leaders, the Kenya edition is your gateway to transforming the customer experience landscape in East Africa.

    ECOM




    Workshop topics

    • Personalisation at Scale:
      Balancing AI and the Human Touch
    • Reimagining Customer Journey Mapping for the Future
    • Turning Insights into Action:
      Turning Insights into Action: Leveraging Consumer Research for Strategic Impact
    • From Customers to Advocates: Building Loyalty in a Competitive Landscape
    • Beyond Customer Service: Redefining Customer Experience for Long-Term Success
    • One Strategy to Rule Them All: Unifying CX, Marketing, and Digital for Customer-Obsessed Growth
    • Navigating Technology Overload in 2025: Choosing the Right Tools for CX Success

    Request Further Information

    Fill in the form below and our team will help you with information about the event, and answer any questions you have.