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Absa Group

I help companies do more and better business with their clients by improving the client experience. Adept at translating client feedback into better experiences, I directly inform and enable company strategy and objectives to be more client centric and impactful – directly influencing the bottom line. With a proven track record of exceeding client experience and complaints management targets, I have demonstrated the ability to translate client feedback into commercial growth.

I thrive on unlocking potential in others and managing diverse cross-functional teams. With extensive experience in dealing with c-suite corporate clients across various industries in key African markets; reporting at Group Exco and Board level; and creating and implementing strategy at senior management level; I have demonstrated the ability to directly inform and influence strategy and the execution thereof to deliver tangible results.

Areas of expertise Client Experience Management | Complaints Management | Team Management & Leadership | Staff Training & Development | Strategy (Planning & Execution) | Project Management | Strategic Reporting

Gedeon is a highly energetic individual, intensely passionate about making businesses more successful by creating better experiences for their customers.

Gedeon can help you get closer to your clients, and ensure that the decisions you make improve the quality and client utilization of your value propositions in a sustainable way.