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Parcel Monitor: 5 Key Carrier Performance Metrics to Know for Logistics Success

In the ever-evolving landscape of logistics, where the fluid transportation of goods is the lifeblood of supply chain triumph, embracing the significance of pivotal carrier performance metrics is indispensable. After all, logistics carriers play a pivotal role in guaranteeing timely and pristine delivery, rendering their performance a decisive element in the overarching efficiency of logistics endeavors.


With this in mind, our trusted media partner Parcel Monitor recently published an article covering the 5 major carrier performance metrics businesses should know for logistics success. The key highlights of the article are as follows:

  • Delivery Transit Time: Defined as the number of business days needed for a shipment to traverse from its starting point to its final destination, the delivery transit time bears notable importance in the logistics arena, where the effectiveness of transportation operations significantly influences the overall success of the supply chain.
  • First-Attempt Delivery (Success) Rate (FADR): Sustaining a strong FADR not only impacts customer satisfaction but also holds a crucial position in defining market share and cultivating favorable word-of-mouth promotion.
  • Average Dwell Time: Identifying and rectifying the root causes of prolonged dwell time is essential, with factors such as dock congestion, production delays, understaffing, overbooking, and scheduling errors contributing to this challenge.

Check out the full article to learn more!

About Parcel Monitor

Parcel Monitor is a community initiated by e-commerce logistics enthusiasts at Parcel Perform. We aim to inspire the e-commerce logistics ecosystem to create a better delivery experience for everyone.

Parcel Monitor offers free parcel tracking across 1045+ carriers globally on a single platform. Leveraging on our data and technology, we capture consumer trends, provide market visibility and derive industry insights while fostering collaboration across the entire e-commerce industry.


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