RESOURCES

Industry Verticals

Article, August 31, 2026From CX ideas to action – three no-code principles for building better customer experiences faster

Article, August 18, 2026What is the business tool everyone underestimates?

Article, August 17, 2026Inside the architecture of Africa’s growth – why payments matter more than ever

Article, August 14, 2026Customer experience – a business advantage you cannot ignore

Article, August 11, 2026Why you don’t need another CX tool

Article, August 11, 2026Trust is not a soft asset – it’s the infrastructure African commerce keeps neglecting

Article, August 4, 2026The real reason AI projects fail is not the AI

Article, August 3, 2026The trust gap – why bad AI will damage CX faster than poor service ever did

Article, July 27, 2026The promise-performance gap – the customer experience metric most organisations never measure

Article, July 27, 2026CEM Africa 2026 welcomes three influential global speakers

Article, July 27, 2026Human impact with AI – what Afrizan does with the capacity AI creates

Article, July 22, 2026The hidden cost of delayed decisions in the contact centre

Article, July 21, 2026How agentic AI improves CX – what to expect before you deploy

Article, July 20, 2026Why call centre CX belongs at the centre of CEM Africa 2026

Article, July 17, 2026Why retail and commerce CX belongs at the centre of CEM Africa 2026

Article, July 16, 2026Who do your customers tell the truth to? Rapport and honesty are not the same thing

Article, July 8, 2026What we can learn from Homechoice – a retail and financial services brand trusted by millions for 40+ years

Article, July 7, 2026Why your customer experience Is your biggest growth risk

Article, July 6, 2026WE ARE HUMAN FIRST: The CX Before CX™

Article, July 2, 2026Bruce Whitfield joins the CEM Africa 2026 programme

Article, July 2, 2026Siloed thinking is limiting your customer experience – how to improve CX

Article, June 30, 2026CEM Africa 2026 returns to Cape Town

Article, June 29, 2026CEM Africa 2026 – who are this year’s sponsors and why they continue to invest

Article, June 19, 2026A New Era In AI Voice Agents

Article, June 10, 2026Why the Next African Unicorn Will Come From a Township, and Why Nobody Is There to Listen

Article, May 18, 2026Unlocking e-commerce opportunities with the right logistics solution

Article, May 15, 2026Retailer digital transformation: omnichannel, analytics, financial services, and the colocation advantage

Article, May 12, 2026From Transactions to Intent: How AI is Redefining Retail and eCommerce

Article, May 12, 2026Your Customer Experience Is Your Biggest Growth Risk. And Your Dashboard May Not Show It

Article, May 11, 2026Your Returns Policy Is Your Brand Policy: The Case for Reverse Logistics as a Competitive Weapon

Article, May 11, 2026How tech-driven, one-stop freight solutions power e-commerce growth

Article, May 11, 2026Case Study: Information Xchange

Article, May 11, 2026How Does Agentic Marketing Improve CRM Revenue?

Article, April 22, 2026Changing Retail Execution with AI Vision Models

Article, April 20, 2026SEDFA backs Africa’s next generation of digital businesses at Converge Africa 2026

Article, April 13, 2026Why brands and agencies should be paying closer attention to retail media

Article, April 10, 2026The Evolution to Intent-Driven Engagement: Opportunities and Challenges in the Next Era of Digital Commerce

Article, April 10, 2026How to get cloud native right (and actually lower your spend)

Article, April 9, 2026Empowering Cell C’s cloud journey with BBD’s AWS expertise

Article, April 7, 2026Customer Experience Trends 2026: Conversational AI, Agentic AI, and the Trust Gap

Article, April 6, 2026The New Last Mile Is Not About Speed, It Is About Orchestration

Article, April 6, 2026Invisible Reliability In Payments: The Foundation of Modern Commerce

Article, April 2, 2026WhatsApp is Exposing the Inefficiencies of Traditional Marketing Channels

Article, April 2, 2026Black Friday has become a strategy test for the retail sector

Article, April 1, 2026Self-Controlled-Open banking? The Future of Agentic AI In Payments and Personal Finance

Article, March 31, 2026When software becomes the customer

Article, March 29, 2026Cyber Enabled Fraud Is the Hottest Topic in Digital Security: Because Trust Has Become the Primary Attack Surface

Article, March 28, 2026The Black Box Bargain: AI Is Becoming the Hottest Topic in Digital Marketing

Article, March 27, 2026Loyalty Meets Blockchain – A new era for customer rewards

Article, March 26, 2026Agentic commerce is turning shopping into delegation

Article, March 20, 2026What If We Get It Wrong? The Real Fear Behind Customer-Facing AI

Article, March 16, 2026Why Behavior-Driven Email Is Replacing Traditional Campaign Marketing

Article, March 4, 2026WhatsApp for Business – Fits Your Business Budget

Article, March 3, 2026How Africa’s Leading Calling App – Talk360, Turned Payments into a Strategic Growth Lever

Article, March 2, 2026AI-First Customer Experience: Why Conversational AI, Continuity, and Trust Are the Defining CX Topic

Article, February 26, 2026TikTok Shop Is Not a Fad, It Is a New Shopping Reflex

Article, February 26, 2026Parcel Lockers Are Not Convenience, They Are Infrastructure

Article, February 25, 2026The “Permission Economy”, Why Cybersecurity Is Mostly About Who Can Say Yes

Article, February 24, 2026Stop Chasing Virality, Build a Content Engine That Compounds

Article, February 23, 2026South Africa’s Crypto Licensing Move Is Quietly Changing the Payments Conversation

Article, February 9, 2026Cashbuild cuts in-store fraud and streamlines payments across 318+ stores

Article, February 4, 2026Sponsors for Converge Africa 2026

Article, February 3, 2026The Anti-Overconsumption Mood, Why Retail Must Move From “More” to “Better”

Article, February 2, 2026AI Will Not Replace Your Drivers, It Will Replace Your Excuses

Article, January 30, 2026CX Is Becoming a Game of Memory, Not Moments

Article, January 29, 2026Geopolitics Is Now a Cyber Control, Stop Pretending Security Is Apolitical

Article, January 28, 2026Africa Is Not a “Developing” Digital Market, It Is a Laboratory for the Future

Article, January 27, 2026Agentic Commerce, When AI Stops Recommending and Starts Paying

Article, December 4, 2025Building a Customer-Centric Culture: The Heart of Exceptional Experiences

Article, December 3, 2025From Fast Fashion to Conscious Commerce: Why Sustainability Is Reshaping Retail’s Value Proposition

Article, December 2, 2025Green Is the New Fast: Why ESG Is Reshaping Fulfilment and Last-Mile Strategy

Article, December 1, 2025The Digital Banknote Moment: Why CBDCs Are Reshaping the Future of Money

Article, November 28, 2025Commerce Media Rising: The New Centre of Gravity in Digital Marketing

Article, November 24, 2025From Firewalls to Front Doors: Rethinking Cybersecurity in Financial Services

Article, October 31, 2025From Channels to Ecosystems: The New Blueprint for Retail Growth

Article, October 30, 2025From Movers to Orchestrators: Why 4PL Is Reshaping the Future of Fulfilment

Article, October 29, 2025Cybersecurity as Patient Safety: Rethinking Digital Defence in Healthcare

Article, October 28, 2025Beyond the Click: Rebuilding Trust and Measurement in Digital Marketing

Article, October 27, 2025Fintech in Africa: From Infrastructure to Inclusion and the Next Digital Leap

Article, September 18, 2025CEM Africa heads to Johannesburg on 20 November 2025

Article, September 10, 2025CEM Africa 2025: The Continent’s CX Powerhouse Raises the Bar

Article, August 8, 2025CEM Africa Summit 2025 to Tackle the New CX Mandate: Connection, Trust, and Real Value

Article, August 7, 2025CX is in the cloud and you should be too

Article, August 7, 2025From Hype to Hard Truths: Stories of implementing AI Customer Experiences

Article, August 6, 2025Why DNA & Data Will Shape the Next Generation of Preventative Medicine

Article, August 6, 2025Health, Wealth & Time: Why Self-Investment in Wellcare Is the Real Flex

Article, August 5, 2025From Touchpoints to Trust: Reinventing Engagement with AI and Intelligent Channel Strategy

Article, August 4, 2025From Hype to Hard Truths: Stories of implementing Al Customer Experiences

Article, August 1, 2025Streamlining Success: How monday.com is Redefining Business for the AI Era

Article, July 31, 2025AI in CX: What sets top organizations apart in 2025?

Article, July 30, 2025How CEM Africa, the continent’s leading CX Summit signals the next wave of customer experience innovation

Article, July 29, 2025Efficient Knowledge Management for Seamless Customer Service

Article, July 29, 2025Arrivia driving impact in call center communications with Krisp AI Accent Conversion

Article, June 25, 2025Joan Ntabadde Kyeyune: Rebuilding Trust from the Inside Out

Article, June 24, 2025Avoiding Setting Performance Goals Against CX Metrics — Tuesday CX Thoughts

Article, June 18, 2025Why Trust is the Hidden Engine of Customer Experience

Article, June 12, 2025Converge Africa 2025 Post Event Press Release

Article, June 12, 2025Why Custom-built CX Makes Business Sense

Article, May 27, 2025Agentic AI Ambitions, Shopper Signals

Article, April 22, 2025How Carrefour is transforming the shopping experience with conversational retail

Article, April 3, 2025How WhatsApp Is Transforming Africa’s E-Commerce Landscape

Article, March 18, 2025Smart Warehouses: How Smart is Smart Enough?

Article, February 18, 2025Human-Centric Cybersecurity: Designing Systems with User Experience in Mind

Article, February 6, 2025The Use of Data and Analytics in Payments to Streamline the Customer Journey

Article, January 23, 2025Understanding Headless Commerce: The Future of Digital Shopping

Article, January 21, 2025Insider Achieves 3.7X Growth in the MEA & India & Pakistan

Article, January 20, 2025Retail Media in the Open Web Advertising Landscape

Article, January 9, 2025Advanced customer journey mapping: everything you need to know

Article, January 8, 2025Client retention is the key to SA business growth

Article, December 7, 2024Technology is revolutionising payment reconciliation for retailers

Article, December 5, 2024Looking Back: Key Trends in Digital Commerce for 2024

Article, December 2, 2024Navigating the Evolving Digital Threat Landscape: A Strategic Priority for Africa’s Business Leaders

Article, November 21, 2024Unlocking Africa’s Digital Future: The Rise of Chenosis API Marketplace

Article, November 11, 2024Building Trust Through AI in Customer Experience

Article, November 7, 2024Insider Announces $500M Series E Led by General Atlantic to Fuel AI Strategy and Plans to Invest dh 462M and Create 70 Jobs in The UAE and Middle East by 2027

Article, October 31, 2024AI-Driven Customer Experience: Revolutionising Customer Service, Personalisation, and Engagement

Article, October 10, 2024How a Leading Digital Bank Achieved Customer-Centric Success with Smoke CI

Article, October 9, 2024Hyper-Personalisation and the Art of Reshaping the Customer Experience

Article, October 8, 2024Navigating Customer Experience During Digital Transformation

Article, October 7, 2024Maximising Change Management Throughout Digital Transformation

Article, September 26, 2024VUKA Group and The Global Trust Project: Commit to building a worldclass platform for ‘what matters most, Trust!’

Article, September 9, 2024Parcel Monitor: Everything You Should Know About E-Commerce Logistics

Article, September 5, 2024Emergence of Retail Media in the Open Web Advertising Landscape

Article, September 5, 2024How to provide the best CX for online shoppers in South Africa – Infobip

Article, August 13, 2024CEM Africa 2024: A Triumph in Customer Experience Innovation

Article, July 3, 2024How mid-market merchants manage payment security as effectively

Article, July 3, 20242024 Contact Center Buyer’s Guide

Article, July 3, 2024Converge Africa 2024 Highlights Reel

Article, July 2, 2024Enhancing The Healthcare Experience- Smoke Cl

Article, July 2, 2024Why customer experience is now considered the number one differentiator

Article, July 2, 2024Choosing a customer service solution for your enterprise

Article, July 1, 2024Tech alone can’t delight customers; we must not forget the human factor

Article, July 1, 2024Plotting the journey to generative AI adoption in the contact centre

Article, July 1, 2024Reveals Top 10 Busiest Shipping Routes in Europe 2023

Article, July 1, 20245 Key Carrier Performance Metrics to Know for Logistics Success

Article, July 1, 2024Everything You Should Know About Cart Abandonment

Article, July 1, 2024Everything You Should Know About E-Commerce Logistics

Article, July 1, 2024Priming for success in retail: What to look for in your cloud solution

Article, July 1, 2024MAC Cosmetics Case Study – Insider

Article, July 1, 2024Sumsungs multi-channel experience to boost galaxy note 9 sales

Article, June 27, 2024Emergence of Retail Media in the Open Web Advertising Landscape – 365 Digital

Article, June 27, 2024Your Accelerator Platform: An African Growth Ecosystem – Chenosis

Article, June 27, 2024Parcel Monitor: Top Retail & E-Commerce Trends for 2024 and Beyond

Article, June 27, 2024Huawei Cloud technology helps SA ecommerce business become globally competitive

Article, June 27, 2024The Rise of Chenosis API Marketplace

Article, June 27, 2024Omni-Channel Customer Engagement Strategies

Article, June 27, 2024Parcel Monitor: Top Retail & E-Commerce Trends for 2024

Article, June 27, 2024The big trends shaping the future of e-commerce – Huawei Cloud

Article, June 27, 2024Huawei Cloud technology helps SA ecommerce grow

Article, June 27, 2024Confusion As a Service.

Article, June 27, 2024AI technology will save contact centre agents, not displace them

Article, June 27, 2024The journey to the contact centre of the future starts in the cloud

Article, June 27, 2024AI in Experience Orchestration

Article, June 27, 2024Practical guide to mastering journey management

Article, June 26, 2024Unlocking Africa’s Digital Future: The Rise of Chenosis API Marketplace

Article, June 26, 2024Advanced metrics and frameworks for measuring the impact of CX initiatives

Article, June 26, 2024How mid-market merchants can manage payment security as effectively

Article, June 26, 2024APPLE PARTNERS WITH OPENAI TO INCORPORATE CHATGPT

Article, June 26, 2024Bringing Conversational AI to Life – Voice Assistants for SA

Article, June 26, 2024Trailblazing Human vs AI debate wins award – GFK

Article, June 26, 2024Apple Partners with OpenAI to Incorporate ChatGPT into iOS 18

Article, January 3, 202412 Essential eCommerce Trends in 2024 – Netcore Cloud

Videos

View All Videos

Video, July 20, 2026Bruce Whitfield at CEM Africa: The importance of trust in building sustainable relationships with customers

Video, June 29, 2026BEES: Converge Africa was a must-participate event for us

Video, June 27, 2026BBD Software: One-size-fits-all solutions simply don’t work

Video, June 25, 2026Clickatell: Converge Africa has always been a great platform for networking and brand exposure

Video, September 27, 2024CEM 2024 Highlights

Video, March 21, 2024Converge Africa 2024 Highlights Reel

Webinars

View All Webinars

On-demand: Leading the Future of AI-Powered Customer Experiences, brought to you by NiCE and powered by CEM.

On-demand: The Future of Payments

On-Demand: Revolutionising Digital Commerce Marketing: AI-Powered Strategies, Predictive Analytics, and Hyper-Personalisation

On-Demand: Value of cyber security and privacy in the digital and e commerce space

RESOURCES

Featured Resources

Article, September 14, 2026CEM Africa 2026 closes on a high with a strong community response

Article, August 31, 2026From CX ideas to action – three no-code principles for building better customer experiences faster

Article, August 18, 2026What is the business tool everyone underestimates?

Article, August 17, 2026Inside the architecture of Africa’s growth – why payments matter more than ever

Article, August 14, 2026Customer experience – a business advantage you cannot ignore

Article, August 11, 2026Why you don’t need another CX tool

Article, August 11, 2026Trust is not a soft asset – it’s the infrastructure African commerce keeps neglecting

Article, August 4, 2026The real reason AI projects fail is not the AI

Article, August 3, 2026The trust gap – why bad AI will damage CX faster than poor service ever did

Article, July 27, 2026The promise-performance gap – the customer experience metric most organisations never measure

Article, July 27, 2026CEM Africa 2026 welcomes three influential global speakers

Article, July 27, 2026Human impact with AI – what Afrizan does with the capacity AI creates

Article, July 22, 2026The hidden cost of delayed decisions in the contact centre

Article, July 21, 2026How agentic AI improves CX – what to expect before you deploy

Article, July 20, 2026Why call centre CX belongs at the centre of CEM Africa 2026

Article, July 17, 2026Why retail and commerce CX belongs at the centre of CEM Africa 2026

Article, July 16, 2026Who do your customers tell the truth to? Rapport and honesty are not the same thing

Article, July 8, 2026What we can learn from Homechoice – a retail and financial services brand trusted by millions for 40+ years

Article, July 7, 2026Why your customer experience Is your biggest growth risk

Article, July 6, 2026WE ARE HUMAN FIRST: The CX Before CX™

Article, July 2, 2026Bruce Whitfield joins the CEM Africa 2026 programme

Article, July 2, 2026Siloed thinking is limiting your customer experience – how to improve CX

Article, June 30, 2026CEM Africa 2026 returns to Cape Town

Article, June 29, 2026CEM Africa 2026 – who are this year’s sponsors and why they continue to invest

Article, June 19, 2026A New Era In AI Voice Agents

Article, June 10, 2026Why the Next African Unicorn Will Come From a Township, and Why Nobody Is There to Listen

Article, May 18, 2026Unlocking e-commerce opportunities with the right logistics solution

Article, May 15, 2026Retailer digital transformation: omnichannel, analytics, financial services, and the colocation advantage

Article, May 12, 2026From Transactions to Intent: How AI is Redefining Retail and eCommerce

Article, May 12, 2026Your Customer Experience Is Your Biggest Growth Risk. And Your Dashboard May Not Show It

Article, May 11, 2026Your Returns Policy Is Your Brand Policy: The Case for Reverse Logistics as a Competitive Weapon

Article, May 11, 2026How tech-driven, one-stop freight solutions power e-commerce growth

Article, May 11, 2026Case Study: Information Xchange

Article, May 11, 2026How Does Agentic Marketing Improve CRM Revenue?

Article, April 22, 2026Changing Retail Execution with AI Vision Models

Article, April 20, 2026SEDFA backs Africa’s next generation of digital businesses at Converge Africa 2026

Article, April 13, 2026Why brands and agencies should be paying closer attention to retail media

Article, April 10, 2026The Evolution to Intent-Driven Engagement: Opportunities and Challenges in the Next Era of Digital Commerce

Article, April 10, 2026How to get cloud native right (and actually lower your spend)

Article, April 9, 2026Empowering Cell C’s cloud journey with BBD’s AWS expertise

Article, April 7, 2026Customer Experience Trends 2026: Conversational AI, Agentic AI, and the Trust Gap

Article, April 6, 2026The New Last Mile Is Not About Speed, It Is About Orchestration

Article, April 6, 2026Invisible Reliability In Payments: The Foundation of Modern Commerce

Article, April 2, 2026WhatsApp is Exposing the Inefficiencies of Traditional Marketing Channels

Article, April 2, 2026Black Friday has become a strategy test for the retail sector

Article, April 1, 2026Self-Controlled-Open banking? The Future of Agentic AI In Payments and Personal Finance

Article, March 31, 2026When software becomes the customer

Article, March 29, 2026Cyber Enabled Fraud Is the Hottest Topic in Digital Security: Because Trust Has Become the Primary Attack Surface

Article, March 28, 2026The Black Box Bargain: AI Is Becoming the Hottest Topic in Digital Marketing

Article, March 27, 2026Loyalty Meets Blockchain – A new era for customer rewards

Article, March 26, 2026Agentic commerce is turning shopping into delegation

Article, March 20, 2026What If We Get It Wrong? The Real Fear Behind Customer-Facing AI

Article, March 16, 2026Why Behavior-Driven Email Is Replacing Traditional Campaign Marketing

Article, March 4, 2026WhatsApp for Business – Fits Your Business Budget

Article, March 3, 2026How Africa’s Leading Calling App – Talk360, Turned Payments into a Strategic Growth Lever

Article, March 2, 2026AI-First Customer Experience: Why Conversational AI, Continuity, and Trust Are the Defining CX Topic

Article, February 26, 2026TikTok Shop Is Not a Fad, It Is a New Shopping Reflex

Article, February 26, 2026Parcel Lockers Are Not Convenience, They Are Infrastructure

Article, February 25, 2026The “Permission Economy”, Why Cybersecurity Is Mostly About Who Can Say Yes

Article, February 24, 2026Stop Chasing Virality, Build a Content Engine That Compounds

Article, February 23, 2026South Africa’s Crypto Licensing Move Is Quietly Changing the Payments Conversation

Article, February 9, 2026Cashbuild cuts in-store fraud and streamlines payments across 318+ stores

Article, February 4, 2026Sponsors for Converge Africa 2026

Article, February 3, 2026The Anti-Overconsumption Mood, Why Retail Must Move From “More” to “Better”

Article, February 2, 2026AI Will Not Replace Your Drivers, It Will Replace Your Excuses

Article, January 30, 2026CX Is Becoming a Game of Memory, Not Moments

Article, January 29, 2026Geopolitics Is Now a Cyber Control, Stop Pretending Security Is Apolitical

Article, January 28, 2026Africa Is Not a “Developing” Digital Market, It Is a Laboratory for the Future

Article, January 27, 2026Agentic Commerce, When AI Stops Recommending and Starts Paying

Article, December 4, 2025Building a Customer-Centric Culture: The Heart of Exceptional Experiences

Article, December 3, 2025From Fast Fashion to Conscious Commerce: Why Sustainability Is Reshaping Retail’s Value Proposition

Article, December 2, 2025Green Is the New Fast: Why ESG Is Reshaping Fulfilment and Last-Mile Strategy

Article, December 1, 2025The Digital Banknote Moment: Why CBDCs Are Reshaping the Future of Money

Article, November 28, 2025Commerce Media Rising: The New Centre of Gravity in Digital Marketing

Article, November 24, 2025From Firewalls to Front Doors: Rethinking Cybersecurity in Financial Services

Article, October 31, 2025From Channels to Ecosystems: The New Blueprint for Retail Growth

Article, October 30, 2025From Movers to Orchestrators: Why 4PL Is Reshaping the Future of Fulfilment

Article, October 29, 2025Cybersecurity as Patient Safety: Rethinking Digital Defence in Healthcare

Article, July 2, 2024Choosing a customer service solution for your enterprise