On-demand: Leading the Future of AI-Powered Customer Experiences, brought to you by NiCE and powered by CEM.

We are excited to share the recording of our webinar: Leading the Future of AI-Powered Customer Experiences, brought to you by NiCE and powered by CEM.

In this session, we unpacked how AI is reshaping customer experience, from conversational AI and intelligent automation to more personalised, responsive and scalable customer journeys.

Hosted by Johann Van Tonder of AWA Digital, with insights from Markus Ring, Director: AI Transformation at NiCE, the conversation explored what businesses need to understand now as AI becomes a bigger part of the CX landscape 🚀

About the author

CEM Africa

CEM Africa

CEM Africa exists to shape the future of customer engagement. As we expand through regional summits, awards, and workshops, supported by digital content and industry news, we are building a connected community of CX leaders driving transformation across the continent.