nlightencx are South Africa’s premier Client and Customer Experience specialists and pioneers of customer centricity in the B2B sphere. Selected Best Global CX agency (2023 & 2024) by the Arcet Global Customer Centricity World Series, they offer a holistic approach to CX services for B2B, B2C, and B2B2C companies across the globe, to include in-depth client research, CX Strategy, Customer Journey Mapping, Experience Redesign, and customised accredited CX training programs.
Their offering of bespoke CX solutions goes beyond the research and numbers on a score card and digs deeper to find the WHY behind the quantitative data. Rather than collecting data for data’s sake, nlightencx engage multidisciplinary methodologies to unpack the data to develop an action focused and robust CX strategy that aligns with an organisation’s goals, introduces continuous CX improvements, and accelerates growth. Their signature True Voice of Customer framework has proven to help B2B companies increase sales by up to 30% in just 24 months.
CEO and founder, Nathalie Schooling is an award-winning global CX thought leader, and the co-author of South Africa’s first client experience B2B handbook, Eat Your Own Lunch.