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CX Experts

Phil Batt is a pioneer in customer experience (CX) innovation and digital transformation, helping businesses modernise their customer support operations to improve employee & customer  satisfaction, boost efficiency all whilst saving money by reducing cost of service. 
 
As the Founder & CEO of CX Experts, he has worked with leading brands to migrate to messaging channels, integrate omnichannel support, and implement smart self-service solutions that enhance both customer and employee satisfaction. 
   
Phil is also the Founder of digify BPO, a next-generation customer support outsourcing provider that helps businesses scale their operations while reducing service costs. With deep expertise in digital-first customer service strategies, he specialises in channel convergence, automation, and AI-driven support models that reduce ticket volumes and improve resolution times. 
   
With over two decades of experience in CX, technology, and operations, Phil is passionate about helping businesses adapt to the future of customer service. His focus is on equipping brands with modern, scalable support strategies that meet rising customer expectations while improving operational efficiency. 
   
At this seminar, Phil will share insights on how African businesses can future-proof their customer service operations, optimise digital engagement, and create a seamless support experience across all channels